True Fiber Disconnects, 4-5 time/hr - is it just me?

[pedro01]

I just spotted a post on a Facebook group I am on....

I'm getting so fed up with TRUE internet, I'm considering to shift to ToT Fiber 2U.

I got 30 Mbps now, but got so many problems with the connection. Mostly ping timeouts (service dropouts/resets) almost every hour. They changed my modem already ones to a proper Cisco type, but this didn't help.
I heard more people are complaining about this. So is this a TRUE issue?
I live around Central Rama 9.
Any reliable reviews about ToT Fiber from anyone around this area? Or other options for me to check out?
Just want te be sure, before I change the whole thing.

Thanks.

Funny thing is - I've been suffering from this for about 4 weeks.

Service is generally good but it'll drop out. Sometimes 6 times an hour and most of the time, I lose the connection for around 60-90 seconds (I Use Net Uptime monitor).

First thing I notice is the internet dies, then after about 20 seconds, the "online" light on the routergoes off, the DS & US lights go off and then these three lights come back green after a short while.

I've had them out here 5 times already and they even replaced the Humax router. I've even got it hooked up to a laptop now that has no email, skype, dropbox or anything much on it - just to monitor it. I tried with the wifi off and on and with the router firewall off & on but it just keeps going up and down.

Just this morning

10:19:59 - down for 1m 34s

10:51:46 - down 1:29

10:53:47 - down 1:17

13:50:35 - down 54s

This is problematic as I do webinars and use skype a lot and these disconnects are a killer.

I've since installed 3BB fiber but it's not as fast as True (although I'm having it upgraded to 50/5). Having a backup isn't bad and I do have a load balancing router but that really only helps if both connections stay up.

I was wondering if anyone else has this (True say its just me) or if it's common. I've been with True at this address for 4 years now and it's only in the past 4 weeks I've had issues.

Edited March 9, 2016 by pedro01

[trd]

There is obviously something wrong as my connection with copper wire strung over the trees with ants in the connection box in the garden, remains up 99.9999% of the time.

[jacky54]

Get this for a few weeks now, they changed the router as well, just the same, it does not reconnect so I have to keep doing so. Sometimes every few minutes, other times it will be ok for an hour or two. OS 8.1, I wonder if it might be that as it's pretty awful all round? and not noticed any drop off on phones

Edited March 10, 2016 by jacky54

[pedro01]

Get this for a few weeks now, they changed the router as well, just the same, it does not reconnect so I have to keep doing so. Sometimes every few minutes, other times it will be ok for an hour or two. OS 8.1, I wonder if it might be that as it's pretty awful all round? and not noticed any drop off on phones

Was it another Humax router they gave you?

[jacky54]

Don't recall what the first one was, this one is Humax and different design

[pedro01]

Well -a new engineer today a new modem - this time the brand "technicolor" which has an event log.

The line cut at 11:53 and the following messages appear in the log.

The messages on the log are:

Time Priority Description

Fri Mar 11 11:57:13 2016 Warning (5) Map Reject - Not Authorized for Requested Downstream Traffic ...

Fri Mar 11 11:55:31 2016 Notice (6) TLV-11 - unrecognized OID;CM-MAC=08:95:2a:fc:2a:5c;CMTS-MAC=0...

Fri Mar 11 11:55:31 2016 Error (4) Missing BP Configuration Setting TLV Type: 17.9;CM-MAC=08:95:...

Fri Mar 11 11:55:31 2016 Error (4) Missing BP Configuration Setting TLV Type: 17.8;CM-MAC=08:95:...

Fri Mar 11 11:55:30 2016 Error (4) Missing BP Configuration Setting TLV Type: 17.7;CM-MAC=08:95:...

Fri Mar 11 11:55:09 2016 Error (4) Missing BP Configuration Setting TLV Type: 17.6;CM-MAC=08:95:...

Fri Mar 11 11:55:09 2016 Error (4) Missing BP Configuration Setting TLV Type: 17.5;CM-MAC=08:95:...

Fri Mar 11 11:55:08 2016 Error (4) Missing BP Configuration Setting TLV Type: 17.4;CM-MAC=08:95:...

Fri Mar 11 11:55:08 2016 Error (4) Missing BP Configuration Setting TLV Type: 17.3;CM-MAC=08:95:...

Fri Mar 11 11:55:08 2016 Error (4) Missing BP Configuration Setting TLV Type: 17.2;CM-MAC=08:95:...

Fri Mar 11 11:55:08 2016 Error (4) Missing BP Configuration Setting TLV Type: 17.1;CM-MAC=08:95:...

Fri Mar 11 11:55:07 2016 Warning (5) DHCP WARNING - Non-critical field invalid in response ;CM-MAC...

Fri Mar 11 11:55:05 2016 Notice (6) Honoring MDD; IP provisioning mode = IPv4

Fri Mar 11 11:54:56 2016 Critical (3) No Ranging Response received - T3 time-out;CM-MAC=08:95:2a:fc...

Fri Mar 11 11:54:39 2016 Critical (3) Received Response to Broadcast Maintenance Request, But no Un...

Fri Mar 11 11:54:07 2016 Critical (3) Started Unicast Maintenance Ranging - No Response received - ...

Fri Mar 11 11:40:52 2016 Error (4) DHCP REBIND WARNING - Field invalid in response ;CM-MAC=08:95...