Windows 10 problems

[alansiporin]

Two year old HP laptop with genuine Windows 7. Always worked well.

All of a sudden Windows 10 was installed 2 days ago without requesting it be installed

Now for the problems:

1. Keyboard keys do not work.

2. Sometimes the touch pad does not work.

3. Dozens of Explorer windows open and cannot stop them from opening.

Windows 10 related? Don't know, but maybe uninstalling 10 and reverting back to windows 7 is the answer?

How to change back to 7, especially since explorer windows are constantly opening?

Thanks for help.

[ttac]

Here are a couple links to troubleshoot your keyboard (Look at both, but I'd probably start with the first if you can):

http://support.hp.com/th-en/document/c03738933

http://h30434.www3.hp.com/t5/Notebook-Hardware-and-Upgrade-Questions/Keyboard-not-working-after-an-update-for-windows-10/td-p/5221984

For the mouse, try looking at this link. http://www.cnet.com/how-to/fixing-windows-10-touchpad-problems/ It is describing the steps for a Lenovo laptop, but should work for you as well. Basically updating the driver

That may fix your Explorer windows opening on their own.

[Rob13]

3. Dozens of Explorer windows open and cannot stop them from opening.

Sounds like malware. Maybe try downloading the free versions of SuperAntiSpyware and MalwareBytes and run them. Or do a re-install.

Edited May 20, 2016 by Rob13

[ttac]

Before getting freaked out about malware and viruses or doing a re-install, try troubleshooting the obvious first. Your machine worked just fine with Windows 7, it did the upgrade and now you are having problems that are common to other HP laptop owners (see the link). It's possible your trackpad, is doing funny things with your mouse and it is virtually clicking on the file explorer icon, so that's why fixing the driver issues may fix that. I've had similar trackpad problems in the past with both Windows and Linux.

[ChoakMyDee]

I installed Windows 10 on my Alienware laptop and my sound card stopped working. I tried to get Win 10 drivers for my sound card from Alienware but they don't support Win 10 so I had to remove Win 10 and go back to Windows 7. You probably have a Windows 10 driver problem. Try to download and install Windows 10 drivers for your laptop from the manufacturer's web site...maybe just your touch pad drivers to start with.

[wpcoe]

While I think it's worth seeing if you can get Windows 10 working on your computer, if you are not interested or just don't seem up to the task, you should be able to revert to Windows 7: http://windows.microsoft.com/en-us/windows-10/going-back-to-windows-7-or-windows-81

[Pdavies99]

Probably your computer cannot handle windows 10 as drivers are unsuitable. Revert to windows 7 or 8.

[Rob13]

Probably your computer cannot handle windows 10 as drivers are unsuitable. Revert to windows 7 or 8.

or update the drrivers

[Suradit69]

I installed Windows 10 on my Alienware laptop and my sound card stopped working. I tried to get Win 10 drivers for my sound card from Alienware but they don't support Win 10 so I had to remove Win 10 and go back to Windows 7. You probably have a Windows 10 driver problem. Try to download and install Windows 10 drivers for your laptop from the manufacturer's web site...maybe just your touch pad drivers to start with.

Had an HP desktop with legitimate Windows 7. It was working well. Upgraded to Windows 10. Worked fine for awhile. Then MS did a couple of updates and things went rapidly south. Had memory issues, driver issues and whatever. Went back to Windows 7 and still had problems.

After three major crashes I gave up and bought a new Windows 10 friendly computer. At one point left-clicking the Windows icon or using the Windows key for searching and the icons on the taskbar stopped working. MS Edge and Cortana vanished. Found a fix for that and since then all has been fine.

https://answers.microsoft.com/en-us/insider/forum/insider_wintp-insider_desktop/fix-windows-10-taskbar-not-working-fix-build-10074/6b13e8b6-b30b-4e80-aa7c-a4a3939195ea?page=2&auth=1

I like Windows 10 but it wasn't an easy transition.

[ChoakMyDee]

I installed Windows 10 on my Alienware laptop and my sound card stopped working. I tried to get Win 10 drivers for my sound card from Alienware but they don't support Win 10 so I had to remove Win 10 and go back to Windows 7. You probably have a Windows 10 driver problem. Try to download and install Windows 10 drivers for your laptop from the manufacturer's web site...maybe just your touch pad drivers to start with.

Had an HP desktop with legitimate Windows 7. It was working well. Upgraded to Windows 10. Worked fine for awhile. Then MS did a couple of updates and things went rapidly south. Had memory issues, driver issues and whatever. Went back to Windows 7 and still had problems.

After three major crashes I gave up and bought a new Windows 10 friendly computer. At one point left-clicking the Windows icon or using the Windows key for searching and the icons on the taskbar stopped working. MS Edge and Cortana vanished. Found a fix for that and since then all has been fine.

https://answers.microsoft.com/en-us/insider/forum/insider_wintp-insider_desktop/fix-windows-10-taskbar-not-working-fix-build-10074/6b13e8b6-b30b-4e80-aa7c-a4a3939195ea?page=2&auth=1

I like Windows 10 but it wasn't an easy transition.

I want to use Windows 10 but I can't afford to throw away my $3000 laptop to buy a Windows 10 friendly one.

[RBOP]

Check if there is a bios update. I was having problems with sleep and screen save. Asus support useless as always wanted to reformat. I updated the bios and cured many issues. Now need to fix the graphic card failed but reovered issue. Asus again said reformat. I know its an issue withe SSD being too fast and need to add a delay in somewhere to give the card more time before fail.

[RBOP]

Delete

Edited May 20, 2016 by RBOP

[lostinisaan]

OP, you might get these problems fixed thru updates. If that doesn't work, update your drivers.

Should that not work out, you can do a Reset of your PC. Please go to your settings- updates- recovery and you have the option to start over again. You do not have to activate the program again and might keep all your files. It re installs Windows and you might have a better machine.

Edited May 20, 2016 by lostinisaan

[Global Guy]

Hate, hate, hate Windows 10, as do millions of others.

Go back to 7.

[connda]

Install Ubuntu. Your Microsoft Windows problem is now solved for good.

[DogNo1]

I installed a fresh copy of Windows 10 on my Sony VIAO and upsized my SSD at the same time. All was not well as Sony doesn't support Win 10 on that model. I cloned my previous Win 7 drive to the new 1TB SSD and upgraded to Win 10 over the Win 7. Now everything works fine. The Win 7 drivers have been retained for some devices and the upgraded Win 10 works fine. A friend threw his Sony VIAO away because he couldn't install Win 10. Too bad!

[ozyjon]

Should you revert back to win 7 or 8 and not want win 10

go to Ultimate Outsiders website.

http://blog.ultimateoutsider.com/2015/08/using-gwx-stopper-to-permanently-remove.html

They wrote,,,,,

GWX Control Panel is the easiest way for users of Windows 7 and Windows 8.1 to protect their computers from Windows 10. With GWX Control Panel you can: Remove the "Get Windows 10" icon that appears in your notification area, prevent your Windows Update control panel from upgrading your computer to Windows 10, prevent your computer from secretly downloading Windows 10 installation files, detect and remove the hidden Windows 10 installation files if they're already on your PC, optionally monitor your computer for unwanted Windows 10-related settings and files- and beginning with version 1.7 you can now easily delete some hard-to-remove program files that are known to cause Windows 10 upgrades and annoyances.

[geistfunke]

Should you revert back to win 7 or 8 and not want win 10

go to Ultimate Outsiders website.

http://blog.ultimateoutsider.com/2015/08/using-gwx-stopper-to-permanently-remove.html

They wrote,,,,,

GWX Control Panel is the easiest way for users of Windows 7 and Windows 8.1 to protect their computers from Windows 10. With GWX Control Panel you can: Remove the "Get Windows 10" icon that appears in your notification area, prevent your Windows Update control panel from upgrading your computer to Windows 10, prevent your computer from secretly downloading Windows 10 installation files, detect and remove the hidden Windows 10 installation files if they're already on your PC, optionally monitor your computer for unwanted Windows 10-related settings and files- and beginning with version 1.7 you can now easily delete some hard-to-remove program files that are known to cause Windows 10 upgrades and annoyances.

Thank you very much, was exactly also my problem ;-)

[riceyummm]

Should you revert back to win 7 or 8 and not want win 10

go to Ultimate Outsiders website.

http://blog.ultimateoutsider.com/2015/08/using-gwx-stopper-to-permanently-remove.html

They wrote,,,,,

GWX Control Panel is the easiest way for users of Windows 7 and Windows 8.1 to protect their computers from Windows 10. With GWX Control Panel you can: Remove the "Get Windows 10" icon that appears in your notification area, prevent your Windows Update control panel from upgrading your computer to Windows 10, prevent your computer from secretly downloading Windows 10 installation files, detect and remove the hidden Windows 10 installation files if they're already on your PC, optionally monitor your computer for unwanted Windows 10-related settings and files- and beginning with version 1.7 you can now easily delete some hard-to-remove program files that are known to cause Windows 10 upgrades and annoyances.

Thank you very much, was exactly also my problem ;-)

I haven't seen a thing from MS about Windows 10 since I installed and ran GWX. Great free program.

[hawker9000]

Probably your computer cannot handle windows 10 as drivers are unsuitable. Revert to windows 7 or 8.

or update the drrivers

Not always possible, particularly if the peripheral device in question is old. And experimenting with alternative drivers that aren't actually the right ones can get you into a BSD condition. Particularly on laptops where the design and build were with customized components optimized for that particular model. Windows 10 brought on exactly such problems for lots of people, and the reverting-to-Windows 7 solution hasn't been easy for some of them.

First things first. Go back and check the HP website, and see if they have something there that can tell you if HP considers your specific model laptop to be compatible with Windows 10 or not. Do not trust a Microsoft determination on this score, even if one of their software gizmos runs and tells you it is. Find out what the manufacturer says. I would think that one of their laptops that's only 2 yrs old would be compatible, but possibly not (just because the laptop is 2 years old doesn't mean some of the components inside haven't been around for much longer). Second, if HP says it IS compatible, then browse through their support blogs or forums and see what other users of your model have to say about their experiences with the Windows 10 upgrade, and what the HP responses to them might be. Thirdly, search the HP website thoroughly (sometimes they unintentionally make it hard to find...) for a download page containing the Windows 10 drivers you'll need for your model (the blog discussions will probably include pointers to them). Third-party driver diagnostics & downloads you find elsewhere on the internet are a last resort, BUT some third-party technical forums CAN be helpful (just be careful it's not really just a shill-blog for some software add-on)! Finally, where Device Manager identifies some components by manufacturer and model, you might take a look at obtaining Windows 10 drivers directly from those manufacturers (ex., Intel stuff). The problem with this is that I'm not sure that at least in some cases, the laptop manufacturer won't have customized someone else's driver software for purposes of ensuring interoperability within their own product. So if you download a driver from the component manufacturer based on what you see in Device Manager, you may not actually be getting the identical driver that HP would or should provide.

Oh, and 32-bit versions of Windows are not the same as 64-bit versions. And most drivers aren't either. Make sure you get the right xx-bit versions (sometimes referred to as x86 vs x64) of drivers.

I know; PIA, right? If the above doesn't get you to a resolution, or is more than you want to undertake, you're probably better off pursuing a downgrade to Windows 7, but be aware that can be problematic as well.

Edited May 20, 2016 by hawker9000

[BlindMagician]

I installed Windows 10 on my Alienware laptop and my sound card stopped working. I tried to get Win 10 drivers for my sound card from Alienware but they don't support Win 10 so I had to remove Win 10 and go back to Windows 7. You probably have a Windows 10 driver problem. Try to download and install Windows 10 drivers for your laptop from the manufacturer's web site...maybe just your touch pad drivers to start with.

Had an HP desktop with legitimate Windows 7. It was working well. Upgraded to Windows 10. Worked fine for awhile. Then MS did a couple of updates and things went rapidly south. Had memory issues, driver issues and whatever. Went back to Windows 7 and still had problems.

After three major crashes I gave up and bought a new Windows 10 friendly computer. At one point left-clicking the Windows icon or using the Windows key for searching and the icons on the taskbar okstopped working. MS Edge and Cortana vanished. Found a fix for that and since then all has been fine.

https://answers.microsoft.com/en-us/insider/forum/insider_wintp-insider_desktop/fix-windows-10-taskbar-not-working-fix-build-10074/6b13e8b6-b30b-4e80-aa7c-a4a3939195ea?page=2&auth=1

I like Windows 10 but it wasn't an easy transition.

I want to use Windows 10 but I can't afford to throw away my $3000 laptop to buy a Windows 10 friendly one.

3KUSD! They saw you coming.

[jacko45k]

I installed a fresh copy of Windows 10 on my Sony VIAO and upsized my SSD at the same time. All was not well as Sony doesn't support Win 10 on that model. I cloned my previous Win 7 drive to the new 1TB SSD and upgraded to Win 10 over the Win 7. Now everything works fine. The Win 7 drivers have been retained for some devices and the upgraded Win 10 works fine. A friend threw his Sony VIAO away because he couldn't install Win 10. Too bad!

Sony Viao seems to be a particular worry.

I know Sony said it would not be issuing drivers for it's previous Win 7 machines to work for Windows 10.

Here.

They also reported some machines were incompatible to upgrade to Win 10...quote

Critical (Bluescreen) error occurs on AMD/Intel Hybrid (Switchable) Graphics systems.

I am travelling at the moment and my Win 7 Viao with Hybrid graphics, sits at home unused as I prefer my old Vista Viao! I have struggled against Microsoft forcing Win 10 onto that device, but a friend recently informs me his machine upgraded from 8 to10 without him agreeing to it... surprising and perhaps he is wrong but I worry my machine back in LOS will become a brick when I return.

[Rob13]

Sony doesn't support Windows 10, bit of a bad business decision isn't it? I like it, but kinda short-sided from the money-making side of things.

[lostinisaan]

Sony doesn't support Windows 10, bit of a bad business decision isn't it? I like it, but kinda short-sided from the money-making side of things.

I've just upgraded a Sony notebook for a colleague from the Philippines two days ago. It works well and fast as a race horse.

OP, did you try a "Reset of your machine? Might solve all issues and you can usually keep all your files. It's like anew set up.

Edited May 21, 2016 by lostinisaan

[DogNo1]

Sony sold the Viao computer line to another company around the time that Win 10 was released so the production and maintenance of the Viao line is screwed up.

As I mentioned, lots of drivers for the Viao hardware were missing when I did a clean install of Win 10 but an upgrade from Win 7 to Win 10 worked just fine. Even the hybrid graphics drivers are working fine. Don't toss your Viao as my friend did. See how a Win 10 upgrade from Win 7 works first. Good luck.

[lostinisaan]

Sony sold the Viao computer line to another company around the time that Win 10 was released so the production and maintenance of the Viao line is screwed up.

As I mentioned, lots of drivers for the Viao hardware were missing when I did a clean install of Win 10 but an upgrade from Win 7 to Win 10 worked just fine. Even the hybrid graphics drivers are working fine. Don't toss your Viao as my friend did. See how a Win 10 upgrade from Win 7 works first. Good luck.

A good one, truly hope you did not need too many Paracetamol...The one I upgraded had a 8.1 installation on and all is working fine.

[johnnynmonic]

I had a few similar issues. Mouse, sound, general instability. A clean install resolved the issues. Now that you got your free upgrade and the machine is liscenced with 10, I'd recommend wiping the drive and doing a clean install. Can create an install USB from that machine, or another. Just make sure to use the same version and architecture that is liscenced to the computer.

[lostinisaan]

I had a few similar issues. Mouse, sound, general instability. A clean install resolved the issues. Now that you got your free upgrade and the machine is liscenced with 10, I'd recommend wiping the drive and doing a clean install. Can create an install USB from that machine, or another. Just make sure to use the same version and architecture that is liscenced to the computer.

Wouldn't Resetting the PC be like a clean install??

[StefanBBK]

3. Dozens of Explorer windows open and cannot stop them from opening.

Sounds like malware. Maybe try downloading the free versions of SuperAntiSpyware and MalwareBytes and run them. Or do a re-install.

or a combination of keys being physically stuck....

[Chicog]

I've upgraded all of my devices because a clean install sometimes struggles to find device drivers.

If there is already one there it will use it.

In fact doing an upgrade from 7 or 8.x has never failed for me.