Bar B Q Plaza closes 26 restaurants for 2 days

By Kaewta Ketbungkan, Staff Reporter -

 

The promotional photo of Black Magic pan. Photo: Bar B Q Plaza / Facebook.

 

BANGKOK — A popular barbecue franchise is closing 26 restaurants for two days after using a new type of pan customers said spoiled their food.

 

Two weeks after Bar B Q Plaza launched its much-hyped “Black Magic” pan, customers complained its magic seemed to be making their soup rusty and black, prompting the company to announce the closure on Sunday.

 

Full story: http://www.khaosodenglish.com/life/food/2016/10/03/bar-b-q-plaza-closes-26-restaurants-2-days/

 

-- © Copyright Khaosod English 2016-10-03

Bar B Q Plaza closed 26 branches for improvement after blackened soup complaint

 

 

BANGKOK: -- Bar B Q Plaza, the country's largest barbeque chain, has ordered the shut down of 26 branches in Bangkok and the provinces for two days, beginning yesterday, for the replacement of its "black pans".

 

The temporary shutdown of the branches came after a customer posted on Facebook showing the soup on its black pan was blackened.

 

The poster said on the page that she asked for the barbeque restaurant at Central Plaza Grand Rama 9 shopping plaza for change of the black pan twice but the soup remained to be blackened although there was no grilling yet.

 

The next day after the post, Bar B Q Plaza issued a statement on October 1 clarifying that it was the error of the cleaning process and has ordered the branch to resolve the problem immediately, and also launch emergent measures that required stricter inspection and training of job performance as well as making direct contact with the customer to apologise for the incident.

 

Full story: http://englishnews.thaipbs.or.th/bar-b-q-plaza-closed-26-beaches-improvement-blackened-soup-complaint/

 

-- © Copyright Thai PBS 2016-10-03

“It blamed the rust on employees not drying them correctly…The company also said this type of pan is widely used around the world…”

 

Yes...it is always the employees' fault. It's never the company's fault for not training the staff properly. The pot in one of the photos appears to be cast iron. Cast iron pots should never be washed and it is only used for heavy stews. Never for watery soup...Which will turn black upon contact with the iron. . As for the griddle. That too should never be washed due ti it becoming rusty, discoloring the food and losing its natural non stick coating.

 

For a nation that raises everything Thai above all, it seems Thais try their hardest to imitate western culture. Even if they have no idea what they are doing. If the chain was successful, which seems likely since it has many outlets, why change? Somehow I doubt that the saying: "If it ain't broke, don't fix it" translates into Thai. 

 

I don't see why Thais don't stick to what the do best. Being Thai. Since living here, I only eat Thai food. If there is some decent western food, it is way overpriced and the quality is not as good as locally prepared food. 

 

 

Edited October 3, 20169 yr by jaltsc

The scrubbing of Teflon coated pans...

They acted fairly fast to try and address the problem, which is more than a lot of places would have done, in Thailand or overseas, so that's one positive.

6 hours ago, kkerry said:

They acted fairly fast to try and address the problem, which is more than a lot of places would have done, in Thailand or overseas, so that's one positive.

Yes for sure. Good to seem them pro-active rather than being defensive of themselves which is the usual Thai form.

7 hours ago, jaltsc said:

 

 

For a nation that raises everything Thai above all, it seems Thais try their hardest to imitate western culture. Even if they have no idea what they are doing. If the chain was successful, which seems likely since it has many outlets, why change? Somehow I doubt that the saying: "If it ain't broke, don't fix it" translates into Thai. 

 

I don't see why Thais don't stick to what the do best. Being Thai. Since living here, I only eat Thai food. If there is some decent western food, it is way overpriced and the quality is not as good as locally prepared food. 

 

 

You realise this is an Asian style restaurant right?

Whats the odds on someone in Thailand got an offer of cheap copies made in China... 

Cast iron + a Thai + metal scrub = this. Took ages to teach my MIL not to destroy the natural oil coating on my pan, just flush it with water when hot and good to go.

22 hours ago, jaltsc said:

“It blamed the rust on employees not drying them correctly…The company also said this type of pan is widely used around the world…”

 

Yes...it is always the employees' fault. It's never the company's fault for not training the staff properly. The pot in one of the photos appears to be cast iron. Cast iron pots should never be washed and it is only used for heavy stews. Never for watery soup...Which will turn black upon contact with the iron. . As for the griddle. That too should never be washed due ti it becoming rusty, discoloring the food and losing its natural non stick coating.

 

For a nation that raises everything Thai above all, it seems Thais try their hardest to imitate western culture. Even if they have no idea what they are doing. If the chain was successful, which seems likely since it has many outlets, why change? Somehow I doubt that the saying: "If it ain't broke, don't fix it" translates into Thai. 

 

I don't see why Thais don't stick to what the do best. Being Thai. Since living here, I only eat Thai food. If there is some decent western food, it is way overpriced and the quality is not as good as locally prepared food. 

 

 

I' m completely with you up to the last paragraph. Western food is still quite cheap here in my opinion, and thai food is way too cheap. Of the two, the thai food is definitely the unhealtiest. I'd rather eat imported meat and french fries from Australia or Europe, than the antibiotic filled, pesticides covered and formaline dipped meat, fish and vegetables you get in the local food.

Steel wooled teflon anyone? This stuffs too advanced for a thai resterant. Bought a set for a local resterant. Did the bosses head in. Back to toxic alluminium