Hi,

 

I've just booked my Civic RS in for it's first service (seven months old) on Saturday. I told them that there's a slight problem with the A/C, in that it doesn't work 100% of the time and gets very warm in the car on some occasions. They said that if they needed to check the A/C on top of the service then I wouldn't get the car back until Tuesday! Three days seems an excessive amount of time for this. Has anybody else experienced this type of thing? I guess getting a replacement car for three days would be wishful thinking.

 

Thanks in advance.

B-Quik do A/C on the spot...

6 minutes ago, transam said:

B-Quik do A/C on the spot...

True, but I'd rather get it done under warranty than have to pay.

1 minute ago, Wiggy said:

True, but I'd rather get it done under warranty than have to pay.

Then you are stuck with the wait....

6 minutes ago, transam said:

Then you are stuck with the wait....

Again, true, but doesn't it seem a bit much? Perhaps they sub-contract their A/C work out to someone else, but it's a big BKK dealership so I find that surprising. 

1 minute ago, Wiggy said:

Again, true, but doesn't it seem a bit much? Perhaps they sub-contract their A/C work out to someone else, but it's a big BKK dealership so I find that surprising. 

Perhaps they do....Sadly you are in their hands....But thinking about it, a newish ride with an A/C problem could be a very expensive fix, if l were you l would stick with the wait...

6 minutes ago, transam said:

Perhaps they do....Sadly you are in their hands....But thinking about it, a newish ride with an A/C problem could be a very expensive fix, if l were you l would stick with the wait...

Thanks, Trans, you're probably right.

53 minutes ago, Wiggy said:

but it's a big BKK dealership so I find that surprising. 

So do l,  obviously not a good one,  go to another dealership can't be that difficult in Bangers.

 

12 minutes ago, Kwasaki said:

So do l,  obviously not a good one,  go to another dealership can't be that difficult in Bangers.

 

Thanks. Yes, I may well do that. I figured taking it to where I bought would be logical, but TIT. Lol.

Try bargain with them to loan you a car for 3 days? Based on my experience, they can do the servicing one day as long as parts are available. You might want to check if parts availability is the one holding the service time.

53 minutes ago, shady86 said:

Try bargain with them to loan you a car for 3 days? Based on my experience, they can do the servicing one day as long as parts are available. You might want to check if parts availability is the one holding the service time.

A first service & A/c check,  come on the Honda dealer is a joke l would report them to Honda's head office in Bkk.

Just maybe ... drop off car Saturday. Do the service, check the AC. Work Sunday ? If not, get parts Monday. repair and return Tuesday. No need to immediately P and M about poor service. Only person who knows is the OP, and this info was not supplied.

Who did You speak too, thats OTT. Check Airs about 10Mins

It hasn't gone in yet. It's due this Saturday, and therefore no diagnosis yet so I'm wondering why the three days. If I'm not happy with answers to questions Saturday then I'll take it somewhere else. They are saying it'll take three days to diagnose which I find weird. They are closed on Sundays. 

So three days is now two days ....

31 minutes ago, canthai55 said:

So three days is now two days ....

Saturday - drop off 9:30am, Monday - all day, Tuesday - pick up 4pm. I make that three days. Or, four days without a car, if you include Sunday.

Edited March 30, 20179 yr by Wiggy

13 hours ago, Ace of Pop said:

Who did You speak too, thats OTT. Check Airs about 10Mins

The service manager. It is OTT, Ace. But TIT. I'll be sure to check the mileage before I drop it off - you never know what they might do with the car for four days (if you include Sunday).

So Hondas Service time for 1st service is all day,not 2hrs. Recon Kawasaki was. Spot on.[emoji353]️


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We had the same problem with Nissan. After doing 7 services (three years) I realised that they hadn't done an A/C check, made a remark about the tyres, or indeed anything else that isn't actually on the service check list.

So next service, I asked them to check the A/C as it wasn't working too well (you don't notice initially) and we were kept waiting for two hours. Then we get: "finished tomorrow, will cost ‎฿2000" , followed by "three days, we need a specialist". The sil came to get us, when we went back with him in the evening to retrieve forgotten shopping, we were told it had been fixed, no cost.

Regular service dealerships seem to go into a panic when you ask for something out of routine, the B-Kwik alternative seems to be the way to go.

 

I took a new Accord for Second Service done in 2 Nescafé and 3 Biscuits,then told there a nail in the rear ns,and I should fix it.He learned a few new words He never Realized you can't release an unroadworthy vehicle .They went over the road to B Quick to fix it.New Manager now I'm told


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Update: I emailed Honda yesterday. They replied quickly asking for more details which I provided. They wrote back saying someone would call me. Later, an English speaking service guy called me from the dealership. Very apologetic he asked me to bring the car in and said they should be able to turn it around in a day. The car is with them now and they'll call me at noon with an update. 

2 minutes ago, Wiggy said:

Update: I emailed Honda yesterday. They replied quickly asking for more details which I provided. They wrote back saying someone would call me. Later, an English speaking service guy called me from the dealership. Very apologetic he asked me to bring the car in and said they should be able to turn it around in a day. The car is with them now and they'll call me at noon with an update. 

Excellent, but if they say it just needed topping up you must question that as a 100% OK system does not lose gas in such a short time..

Just now, transam said:

Excellent, but if they say it just needed topping up you must question that as a 100% OK system does not lose gas in such a short time..

Thanks, yes, I'll be keeping an eye on it as it could well have a leak. 

3 minutes ago, Wiggy said:

Thanks, yes, I'll be keeping an eye on it as it could well have a leak. 

Remember it is a pressurised system, if you have a "real" leak it will de-pressurise in a very short time, your system does not have a "real" leak, may have a minute leak IF it is low on gas..

8 minutes ago, transam said:

Remember it is a pressurised system, if you have a "real" leak it will de-pressurise in a very short time, your system does not have a "real" leak, may have a minute leak IF it is low on gas..

Thanks again. More than likely low on gas (maybe an oversight at the factory?) It tends to stop working when in heavy/slow traffic. If I rev the engine for a bit it gets cold again. Not a massive problem but annoying nonetheless. 

1 minute ago, Wiggy said:

Thanks again. More than likely low on gas (maybe an oversight at the factory?) It tends to stop working when in heavy/slow traffic. If I rev the engine for a bit it gets cold again. Not a massive problem but annoying nonetheless. 

Hmmm, does the A/C "rad" have it's own electric fan....?

 

 

18 minutes ago, transam said:

Hmmm, does the A/C "rad" have it's own electric fan....?

 

 

Not sure. I did look up the symptoms online yesterday and that was one of the suggestions - that the fan might be faulty (if it has one).

Edited April 1, 20179 yr by Wiggy