But isn't that just the Thai way with everything? Not admitting fault, blaming something or someone else for their own failings?
I must be honest, I rarely have an issue with the logistics companies used by Lazada. However, I did recently have a parcel that was quoted as being "In line haul" for about 24 hours. I'm presuming that it got lost in transit somewhere and was sent to the wrong location. Or the vehicle it was traveling in broke down or crashed... But they are never going to admit that the fault lies with them.