Thanks for that. Sounds like CM were already doing things 'correctly'. Can understand wanting a copy of our latest address notification but not previous ones (I was told to obtain photocopies of all). I could see the boss signing off my wad of paperwork and, as you might guess, he never turned any pages over. Taking copies of 90 day report receipts just takes the biscuit! We haven't got any choice, only thing to do is be prepared so that you don't get the runaround on the day.