A few months back at SCB, I'm sitting at a tellers desk, a young Russian couple seated next at another teller trying to open an account and at the same time on his phone - assuming a Russian agent, it was not going well for them document wise, he ended up hollering at the staff of 6 women who looked terrified. Nasty behaviour of intimidation for a people lucky enough to land here......don't know if they got their desperately needed bank account......