The T-72B3, a product of Uralvagonzavod in Nizhny Tagil, is one of Russia’s newer tanks. And unlike, say, the T-64BV, the T-80U or the T-72AMT, Ukrainian industry doesn’t have much experience with the type.
So when a Ukrainian tanker with the callsign “Kochevnik” ran into problems with his captured Russian T-72B3—problems local expertise couldn’t immediately solve—he called Uralvagonzavod tech support. And incredibly, the help line actually helped.