We regularly deal with Thai small businesses. We ordered, via Shopee, a backdrop set (frame + vinyl print) for the upcoming trade show. It’s 3mx3m, the price is around 3k for the frame and 1.5k for the vinyl print. Frame was ok but they printed the vinyl in 2x1.5m glued together, scuff marks, and minor design errors not matching 100% the design I sent them. Presentation was therefore unacceptable especially when you use spot lights on the print, a thick dark joint running across the centre sticks out like dog’s testicles. I asked why two pieces? The response was our machine can only print 1.5m wide. I said how could you sell 3m+ frames but can’t print to frame size. No response. I gave them two options, 1) we keep the frame, they refund the cost of the film (and get ours back) and I’ll get someone else to print, 2) full refund. No answer for a few hours. I then gave them a deadline to respond. (Everything vis Shopee chat). Deadline expired and I requested Shopee to refund, followed Shopee refund process and within seconds got approval from Shopee. A day later seller comes back to me “I will ask boss about what we can do”. This indicated he had not read our messages. I said read your messages, we have asked for full refund and it’s been approved. A few hours later he comes back saying the boss will consider refund. I said he does not need to consider as Shopee has already approved it (ie not up to you😂). If he bothered reading the messages instead of playing on his phone all day they could’ve kept the 3k for the frame. I get this kind of interactions all the time. 😂😂😂 just ranting, no big deal.