Bought phone from Samsung shop on lazada, M32, faulty freezing and not responding so sent it back. They rang and nobody at Samsung could speak English have to get the mrs involved who gets upset, lot of misunderstandings in the end they want pin for phone so they can check it. Then they want the password to the gmail email address on it (thought I had deleted it) say without that they cannot test the phone. Wont give it them so they are sending it back. Mrs wont have any more to do with it, how to dispute Samsung sending it back? They claimed they sent an email for an OTP, whatever that is but nothing showed up. Did get an email no reply sort, but all in Thai click on blue link then nothing. I cannot see how checking the phone has anything to do with a Gmail email address on it