zenobit

1 hour ago, HuaHinNew said:

So here we go.....you all are beneficiaries of this amazing TM47 90-day online reporting software upgrade 555.

 

That explains a lot:
My penultimate "90-Days-Notification" in January still worked without any problems because it was a month and a half BEFORE the update.
My last "90-Days-Notification" in April stopped working because it was a month and a half AFTER the update.

Conclusion:

the update has obviously made a well-functioning system unusable for a large proportion of users.

4 hours ago, Dirk Z said:

...Which documents can easily be found on the website, absolutely use registered mail and have "90 days" in the first address line, since that is what appears on the receipt of the post office as a proof of your mailing. Enclose a stamped addressed envelope.

Thank you for the helpful recommendations. 😊🙏

I have made my decision:

If I receive another request for “90-Days-Online-Notification” in mid-July, I will try online again. If it fails again, I will try a second time. If it even doesn't work on the second try, “90-Days-Online" is finished for me.

I will then switch to sending the documents via “ThailandPost” instead of driving to Jomtien again and looking for solutions that don’t exist.

3 hours ago, DogNo1 said:

I’ve been mailing in my report for years.  I had to go in person once when the new mailing fee was imposed (SMS both ways) but it now is going smoothly. Preparing the TM-47 and mailing it only takes about an hour.

You mean mailing with ThailandPost? Didn't even know that was possible. 😲
Definitely sounds very interesting, especially since I have a small post office in the neighborhood. 😊👍

Which documents need to be sent and which form of delivery do you choose? (registered mail?)

4 hours ago, BigStar said:

 

... We'll never know for sure. Nor does it matter anyway. It is what it is.

 

For affected foreigners who do not live within an acceptable distance of the responsible immigration office and have to travel long distances for each of the completely unnecessary 90-Days-Reports, it is probably important to know why the system does not work for them anymore and whether it will work again soon.

33 minutes ago, BigStar said:

...My theory is they want you to go there for a little personal verification and after that the online will work again for you....

 

If that were the case, then it could also be justified as an “additional security check” and no one would have to worry that the system would no longer work.

14 minutes ago, ThaiFelix said:

Maybe its a bit different up country but whenever I have a problem with the 90 day online reporting, which has been rare, I ring our Imm office and they sort it out in a jiffy.

I drove to immigration in Jomtien on last Wednesday to clarify the problem on site. However, at the "90-day desk" I was only informed that they couldn't help me and that I would probably have to come back for every report. 

45 minutes ago, topt said:

I wonder what you know about it's "good relations".....

Being polite this sounds like a bit of a stretch.......

I was absolutely serious about the good relationships. I can still remember that ASEAN NOW used to ask some immigration officers for the forum-users about confusing topics (...increasing bank deposits and health insurance), which I found to be very helpful.

To be honest, I wonder whether "ASEAN NOW" can't use its good relations with the immigration authorities to point out the "90 Days Online" problem or. the dubious, unfounded rejections of applications after correct reporting ("Your application for "STAYING LONGER THAN 90 DAYS" has been rejected. Incorrect entry date upon entry into the kingdom/Incorrect visa expiration date.").

After all, it is now being discussed in three topics and there seem to be dozens of forum users who are affected. I only ask because it is next to impossible for individual applicants to find a solution to the problem. For example, I tried to explain the problem to immigration and was immediately turned away on the grounds that they couldn't help me and that I should report from now on by visiting instead of online.

5 hours ago, banglay said:

... Or will I have to  bite the bullet and go to immigration in person .to sort it out ? 

 

This was exactly my idea to find a solution for the same problem ... especially when the "90-Day-Report" deadline was nearly running off. So I drove to immigration in Jomtien on last Wednesday to clarify the problem on site. However, at the "90-day desk" I was only informed that they couldn't help me and that I would probably have to come back for every report. 

8 hours ago, bamnutsak said:

 

Did you use the magnifying glass option - after entering your passport number and country of origin - to auto-fill from your previous filing?

 

Have you filed a TM 30 on the NEW online system?

 

I've been using the magnifying glass function since the beginning of using "90-Days-Online" ... so for two years.

I filed a TM 30 with my wife in Jomtien at the beginning of December 2023 (not online). Then in January 2024 "90-Days-Online" was sent as usual and confirmed without any problems. The same procedure with the same entries was then rejected three months later (i.e. last week).

12 hours ago, enigma said:

I had exactly the same experience when I submitted my last 90 day report online. I had been using online 90 day reports successfully for over a year. 

 

I received a rejection email saying that I should report to my local Immigration office, which is Chonburi Immigration. They issued my 90 day report without question.

To be honest, I'm beginning to suspect that it's intentional because they don't want more and more foreigners living here to use the online system and therefore less staff on site. 🤐

16 hours ago, HuaHinNew said:

On the error, ask if the user requires more details, if yes, generate a msg with a security code to the user with a request to enter the security code sent to your mobile.

This content is written at the end of the rejected application:

"...This email is auto-generated. Please do not reply. In case of any queries, please contact ROYAL THAI POLICE IMMIGRATION BUREAU..."

There is no phone number or email address associated with 90 Days Online... and when I personally asked for help at the immigration office, they explained to me that in such a case no one can help and I should  have to do the notification manually again.

16 hours ago, Captain Monday said:

The more painless and efficient online immigration services become the less justification for the huge cadres of officers and that will end up with less headcount and slower promotions. 
 

That's the point.

17 hours ago, CMBob said:

Who or what receives and reviews the TM47 filings is unknown to me ...

That is the most important question, but no one in immigration can or wants to answer who is responsible for 90-Days-Online-Version ... because they don't want that "customers" solve such problems independently. 🙄

17 hours ago, yankyoakum said:

Sorry for those with issues but my first try we muddled through... Sure beats driving to Jomtien...

Even if it would took three hours to fill out the application via PC, I would still prefer that more than driving to immigration in Jomtien. But it looks like I'll have to do it every three months again after a two-year break. 😖

15 minutes ago, Lee65 said:

 

Have you renewed your passport recently?  That seems a possible factor in some other cases as reported here.

 

No, I haven't renewed my passport since I started to make the 90 day report online.

I have been using the option to file the "90-day report" online for over two years and it has always worked perfectly... until now.

When I sent the report at the end of last week, everything initially looked good. As usual, shortly after sending it, I received a confirmation that my report had been received, including a PDF file of my report.

The next day I received a nasty surprise via email with the following content: "Your application for "STAYING LONGER THAN 90 DAYS" has been rejected. Incorrect entry date upon entry into the kingdom/ Incorrect visa expiration date." 😱
 

A check of the report I received as a PDF file the day before showed that the information on my report was correct and all the data exactly matched that of the last 25 successful reports.

I then tried a second time to send the "90-day report" at the beginning of this week, with the same result. Since the time until the deadline was now running short, I drove to immigration in Jomtien on Wednesday to clarify the problem on site. However, at the "90-day desk" I was only informed that they couldn't help me and that I would probably have to come back for every report. 🤯

Does anyone have an idea how to solve the problem with the obviously incorrect processing of the data so that I can continue to process "90 days" online?

My first idea was to delete my registration and then register again, but there is no way to delete the entry. I doubt whether a new registration would automatically overwrite the old one. In the worst case scenario, I would be reported there twice and receive duplicate emails. The chaos would then be complete.

I'm grateful for any advice... except the recommendation to go back to reporting to immigration on site from now on. 🙏

IT IS DONE! 🙏
Just came from immigration in Jomtien, where my wife — who is also my landlady — has filled out a TM 30 application and submitted it together with various copies (see below).

The confirmation (see below) was stapled on the page before the "90 day notification" in the passport and is valid at least here in Chonburi according to official as a prerequisite for a visa extension.

IT IS DONE! 🙏
Just came from immigration in Jomtien, where my wife — who is also my landlady — has filled out a TM 30 application and submitted it together with various copies (see below).

The confirmation (see below) was stapled on the page before the "90 day notification" in the passport and is valid at least here in Chonburi according to official as a prerequisite for a visa extension.

18 minutes ago, nauseus said:

 

Copies of what? ...

 

If we can trust thaiembassy.com, then you need copies of the following documents:

It seems to me to be too risky to make the report with incorrect information and because it doesn't work online with the correct information for me, I will have to visit immigration in Jomtien with my wife at the beginning of next week.

I'm not looking forward to it... 😟

11 minutes ago, BritTim said:

 

You are required to lie and state that the TM30 notification was done within 24 hours of arrival at the property (as required by the law). Do not worry about it....

Are you sure it's a good idea to provide false information to immigration? 🙄

4 hours ago, Mutt Daeng said:

a) The date you arrived at your address when you last entered Thailand

b) Already answered by @Caldera

c) No need to use excel spreadsheet at all.

Unfortunately, it does not work as expected. When I open the "Add" window and then enter the time of my last entry under "Check-In Date", the message "Check-In Date must be within 24 hour" appears when I save. 😕

©Will B Good, ©Caldera, ©Mutt Daeng
THANK YOU FOR THE HELPFUL SUPPORT! 🙏
I'll try again later and let you know if it worked.