mods please redirect if necessary.
I booked a flight with Vietjet air Chaing Mai To Bangkok .I usually fly Thai smile sadly now defunct and the Thia airlines departure time for my journey did not meet my requirements.
The ticket price was a reasonable 2,107.07 including extra baggage and seat selection.I was careful not to include any other extras and declined insurance cover.
The payment page showed the correct premium of 2107.07 a OTP was accepted and i paid by visa . An SMS message from the bank advised 2206.07 had been debited. Immediately after i received a message from MSIG thanking me for taking out their insurance at 99 baht. Now i know its only a small amount but i was careful not to include insurance and the flight confirmation from Vietjet Air shows premium for MSIG insurance as 00.0 baht and a total amount due 2107.07 .How come i was overcharged for insurance .?
I have contacted Vietjet air customer care by email without response and today contacted the insurance company.