An elderly shop owner in Phuket is facing significant criticism after a video showing her making racist gestures towards a Chinese tourist went viral on the Douyin platform. The footage captures the shop owner engaging in a heated exchange with the tourist, where she is seen making offensive gestures including sticking her tongue out and mimicking single eyelids in an apparent attempt to mock the visitor. The incident has sparked outrage among social media users both in China and Thailand.
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The conflict reportedly began when the shop owner, dressed in a red dress, talked with an Indian couple outside her store when they asked about the tourist's nationality. Responding with a pig nose gesture, she identified the tourist as Chinese, which the tourist found inappropriate. Despite not intending to enter the shop, the tourist decided to record and share the incident after the situation escalated, with the shop owner allegedly saying, “Why can’t I do this. Chinese people are ugly!”
The video quickly gained traction across Chinese and Thai social media platforms and was also covered by local media. The shop, located in Phuket Old Town, is reportedly known for charging a 40 baht entry fee to tourists who do not make a purchase, leading to similar confrontations in the past. The video has prompted many Thai users to criticize the owner, with accusations that her discriminatory behavior has persisted for years without intervention from authorities.
This incident has raised concerns about its potential impact on tourism, particularly as visitor numbers from China have already been in decline. Commenters noted that other businesses in the area also impose entry fees, creating an environment of unease among tourists. Going forward, there may be increased scrutiny of how shop owners engage with foreign visitors, potentially leading to policy changes to protect tourists from discriminatory practices.
Key Takeaways
Viral video shows Phuket shop owner making racist gestures at a Chinese tourist.
Incident highlights ongoing issues with tourist discrimination in the area.
Potential impact on tourism as concerns over foreign visitor treatment rise.
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Adapted by ASEAN Now · The Thaiger · 16 Feb 2026
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