Airline mishandles case in more ways than one, says Krabi restaurant owner

[webfact]

Airline mishandles case in more ways than one, says Krabi restaurant owner

 

Picture: Thai Rath

 

The owner of a restaurant on Railey Beach in Krabi posted a "live" video rant on Facebook to complain about an airline that he says smashed up his wife's luggage.

 

Pothep Pianaree, 46, speaking in Southern Thai dialect said that he had gone to pick up his wife at Krabi airport after she had arrived on a flight from Don Meuang.

 

But her bag was smashed up and a World War Two vintage clock was broken.

 

Picture: Thai Rath

 

He said he was even more furious at airline staff after they offered him a paltry 500 baht in compensation.

 

He told Thai Rath later that he didn't expect his Facebook rant to get any joy but he would like to see the airline improve their operations.

 

Meanwhile a Krabi airport spokesman said that if the airline caused the damage they should pay for it.

 

Comment was rife online with many feeling that the case was not handled properly - in more ways than one.

 

In keeping with usual Thai media practice the airline was not named and shamed.

 

Source: Thai Rath

 

-- © Copyright Thai Visa News 2017-10-31

[Jonmarleesco]

'He said he was even more furious at airline staff after they offered him a paltry 500 baht in compensation.' Par for the course in LoS. I'm surprised they offered that much.

 

'In keeping with usual Thai media practice the airline was not named and shamed.' Yep, Thai media. They should be named and shamed for this constant backing off from controversy. It's the media that needs to lead the way in getting the farcical Thai variant of defamation overturned and replaced with an acceptable version. One that in particular reminds businesses that they are beholden to their customers.

[impulse]

8 hours ago, Jonmarleesco said:

It's the media that needs to lead the way in getting the farcical Thai variant of defamation overturned and replaced with an acceptable version. One that in particular reminds businesses that they are beholden to their customers.

 

In the hierarchy of who's beholden to whom in Thailand, customers come in way down on the list.

[LazySlipper]

Hmmm I am definitely not a clock expert, but in no way does it look vintage from WWII.

 

Considering that most Thais only know Hitler's name and nothing of the atrocities he committed makes me wonder if they actually know anything of WWII.

[geriatrickid]

The airline is only obliged to pay for damages as set out in law.

If the clock is valuable, the plaintiff will have a purchase receipt showing the tax that was paid on the sale. Illegally acquired goods are not compensated for. The onus is on the plaintiff to prove the loss and its  quantum of loss.  Who knows if this man and his wife even packed the clock properly or just shoved it in the bag?

[madusa]

9 hours ago, geriatrickid said:

The airline is only obliged to pay for damages as set out in law.

If the clock is valuable, the plaintiff will have a purchase receipt showing the tax that was paid on the sale. Illegally acquired goods are not compensated for. The onus is on the plaintiff to prove the loss and its  quantum of loss.  Who knows if this man and his wife even packed the clock properly or just shoved it in the bag?

Some crafty experienced lawyers can help you to make some money out of these cheap clocks broken while in transit on the flight. That's what you pay them for.