True Visions

[jbaldwin]

Just a warning to True Visions subscribers about something that I believe is completely unethical behaviour.

 

I have been a subscriber for more than 10 years and have the Platinum package. Just after the HBO channels were removed I phoned to cancel my subscription. I few days later I was contacted and offered a price reduction to just over 1,200 baht which I accepted and continue to subscribe. I was never told this was for a limited period.

Yesterday (18 Feb) I received a bill for January of 2,259.89. I phoned the call center today to ask whether this was an error because a had not been advised of any price increase. I was told that I had been given a promotional price for six month which went back to the old price on 1 January. Obviously I cancelled again but was told they expected me to pay to increased rate from 1 Jan to the date of cancellation.

 

Has anyone else experienced this. Any suggestions?

[johng]

Any suggestions?

Yes really really cancel the subscription get IPTV instead.