somchaismith Posted July 23, 2018 Share Posted July 23, 2018 (edited) I've bought a product from Lazada Thailand which has crapped itself after being used only a couple of times but unfortunately outside of the 2 week Lazada return period. The seller has a 2 month warranty on the device but they don't read their messages. I have tried to contact Lazada but they don't have English chat. I want to report my case but have no obvious way of contacting them. Any practical suggestions on how to get a replacement product out of them? Edited July 23, 2018 by somchaismith Link to comment Share on other sites More sharing options...
webfact Posted July 23, 2018 Share Posted July 23, 2018 Lazada English chathttps://www.lazada.co.th/contact/?spm=a2o4m.home.header.9.1125719cbx37yM Link to comment Share on other sites More sharing options...
tifino Posted July 23, 2018 Share Posted July 23, 2018 (edited) Easiest way is to report bad things about their product via the wider social media and they'll quickly get back to you... through the Courts Edited July 23, 2018 by tifino 1 1 Link to comment Share on other sites More sharing options...
somchaismith Posted July 23, 2018 Author Share Posted July 23, 2018 I tried that and when I received a message back that English language chat is no longer available. 42 minutes ago, webfact said: Lazada English chathttps://www.lazada.co.th/contact/?spm=a2o4m.home.header.9.1125719cbx37yM Link to comment Share on other sites More sharing options...
user564545 Posted July 23, 2018 Share Posted July 23, 2018 (edited) Although it is nearly impossible to find they do have a phone number. + 662 018 0000 Edited July 23, 2018 by secondfusilier 1 Link to comment Share on other sites More sharing options...
user564545 Posted July 23, 2018 Share Posted July 23, 2018 Also + 662 695 0600 1 Link to comment Share on other sites More sharing options...
somchaismith Posted July 23, 2018 Author Share Posted July 23, 2018 56 minutes ago, secondfusilier said: Also + 662 695 0600 Okay, thanks. I also found their email address: [email protected]. 1 Link to comment Share on other sites More sharing options...
somchaismith Posted July 23, 2018 Author Share Posted July 23, 2018 2 hours ago, webfact said: Lazada English chathttps://www.lazada.co.th/contact/?spm=a2o4m.home.header.9.1125719cbx37yM 1 Link to comment Share on other sites More sharing options...
somchaismith Posted July 23, 2018 Author Share Posted July 23, 2018 (edited) 4 hours ago, tifino said: Easiest way is to report bad things about their product via the wider social media and they'll quickly get back to you... through the Courts Tifino, you're not one of those grubs who hangs around social media snitching on fellow expats, are you? Edited July 23, 2018 by somchaismith Link to comment Share on other sites More sharing options...
tifino Posted July 23, 2018 Share Posted July 23, 2018 37 minutes ago, somchaismith said: Tifino, you're not one of those grubs who hangs around social media snitching on fellow expats, are you? ... must have been the essence of the words I used?... dunno, but just think of it - every time someone has had a complaint, and then, say, put it onto facebook - they suddenly find themselves being sued. Surely you have also noticed the trend by now?? even someone finding (half) a grub in a pie, will be sued if they go public via social media, for the next thing is, they are silenced by the fear of... them Link to comment Share on other sites More sharing options...
somchaismith Posted July 23, 2018 Author Share Posted July 23, 2018 3 hours ago, tifino said: ... must have been the essence of the words I used?... dunno, but just think of it - every time someone has had a complaint, and then, say, put it onto facebook - they suddenly find themselves being sued. Surely you have also noticed the trend by now?? even someone finding (half) a grub in a pie, will be sued if they go public via social media, for the next thing is, they are silenced by the fear of... them You cleaned up your words and made yourself about as clear as mud. Link to comment Share on other sites More sharing options...
goegoe Posted July 24, 2018 Share Posted July 24, 2018 On 7/23/2018 at 4:30 PM, secondfusilier said: Although it is nearly impossible to find they do have a phone number. + 662 018 0000 Great ! Link to comment Share on other sites More sharing options...
dddave Posted July 26, 2018 Share Posted July 26, 2018 On 7/25/2018 at 12:29 AM, goegoe said: Great ! Sadly, they shut that number down 3 weeks ago...now live chat only unless the number has since been re-instated. I fear the ramifications of the Alibaba takeover of 80% of Lazada are beginning to show. They were actually using a call center in the Philippines for that line, thus the usually dependable English. 1 1 Link to comment Share on other sites More sharing options...
AlexRRR Posted July 27, 2018 Share Posted July 27, 2018 They have an office in BKK, 500 staff total, i personally know a woman who works for them as a buyer, she told me there been taken over by Alibabba not sure of the spelling she said there Chinese run now... Private message me if you can't get through I will ask her for a contact number for you. Link to comment Share on other sites More sharing options...
Just Weird Posted July 27, 2018 Share Posted July 27, 2018 Lazada's phone number, 02 018 0000 (press 1 for English) works, I spoke to them today. Their chat option also works and is available in English... 1 Link to comment Share on other sites More sharing options...
dddave Posted July 27, 2018 Share Posted July 27, 2018 4 hours ago, Just Weird said: Lazada's phone number, 02 018 0000 (press 1 for English) works, I spoke to them today. Their chat option also works and is available in English... Great news...must have been reinstated. I had used it many times in the past but when I tried 3 weeks ago, all I got was a recording referring me to live chat. They had also removed the number from the "Contact Us" option. Would be interesting to know if a result of a lot of negative feedback. 1 Link to comment Share on other sites More sharing options...
Ks45672 Posted July 27, 2018 Share Posted July 27, 2018 A lot of the items on Lazada are surprisingly cheaper in places like fortune town if you can be bothered to go and enquire /occasionally haggle a bit Still, most tech stuff I order online as paying slightly more beats wasting time 2 Link to comment Share on other sites More sharing options...
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