webfact Posted September 4, 2018 Share Posted September 4, 2018 Human error blamed for August 31 crash of e-banking system Human error was blamed as the cause of the crash of the e-banking system of five commercial banks, causing temporary disruptions of electronic transactions on August 31. Thai Bankers Association president Pridi Daochai told a press conference on Tuesday that the crash of the e-banking system of Siam Commercial Bank, Thanachart Bank, Krung Thai Bank, Kasikorn Bank and Bank of Ayudhya was caused by human error. He said those responsible for the incident did not follow established working procedure. He maintained that disruption of electronic transactions did not cause any financial damage, but delayed banking services, causing inconvenience to bank customers who were used to smooth and fast service. Full story: http://englishnews.thaipbs.or.th/human-error-blamed-for-august-31-crash-of-e-banking-system/ -- © Copyright Thai PBS 2018-09-05 1 Link to comment Share on other sites More sharing options...
Popular Post Thian Posted September 4, 2018 Popular Post Share Posted September 4, 2018 Did not follow the procedure?? That's the story of whole Thailand.....555 11 2 2 Link to comment Share on other sites More sharing options...
Popular Post Samui Bodoh Posted September 4, 2018 Popular Post Share Posted September 4, 2018 (edited) "...the crash of the e-banking system of Siam Commercial Bank, Thanachart Bank, Krung Thai Bank, Kasikorn Bank and Bank of Ayudhya was caused by human error..." Following standard operating procedure, the employee has now been promoted to senior management level. "His talents were being wasted" said one executive, "he comes from a 'good' family". Edited September 4, 2018 by Samui Bodoh Lack of coffee 10 8 Link to comment Share on other sites More sharing options...
Popular Post james.d Posted September 4, 2018 Popular Post Share Posted September 4, 2018 1 hour ago, webfact said: Thai Bankers Association president Pridi Daochai told a press conference on Tuesday that the crash of the e-banking system of Siam Commercial Bank, Thanachart Bank, Krung Thai Bank, Kasikorn Bank and Bank of Ayudhya was caused by human error. So the cleaning lady is now looking for a new job. 3 4 Link to comment Share on other sites More sharing options...
ezzra Posted September 4, 2018 Share Posted September 4, 2018 No sh**t Sherlock.. did i fell of my chair reading this? No... surprise? No... 2 Link to comment Share on other sites More sharing options...
Ossy Posted September 4, 2018 Share Posted September 4, 2018 1 hour ago, webfact said: He said those responsible for the incident did not follow established working procedure. In a responsibly-run company and where the consequences of carelessness or stupidity are so massive, the individual concerned would be sacked and no second chance given. Here, we will probably not even see a hand-slap . . . Mae pen rai . . . it's OK now . . . no probs, folks. Link to comment Share on other sites More sharing options...
Squigy Posted September 4, 2018 Share Posted September 4, 2018 This happens... move on!! Link to comment Share on other sites More sharing options...
Jimbo in Thailand Posted September 4, 2018 Share Posted September 4, 2018 T.I.T. as usual ? Link to comment Share on other sites More sharing options...
Popular Post DPKANKAN Posted September 5, 2018 Popular Post Share Posted September 5, 2018 3 hours ago, Thian said: Did not follow the procedure?? That's the story of whole Thailand.....555 If that is true, then why 5 banks?? 5 human errors??!!! Yeah right!!! 2 1 Link to comment Share on other sites More sharing options...
thhMan Posted September 5, 2018 Share Posted September 5, 2018 2 hours ago, Ossy said: In a responsibly-run company and where the consequences of carelessness or stupidity are so massive, the individual concerned would be sacked and no second chance given. Here, we will probably not even see a hand-slap . . . Mae pen rai . . . it's OK now . . . no probs, folks. Responsible company??? I hope you dont think companies in 1st world countries are any better... It wasn't that long ago the the USA had to "help" a few reckless companies. I bag Thailand as much as the next person, but there are limits to the critisism 1 Link to comment Share on other sites More sharing options...
topt Posted September 5, 2018 Share Posted September 5, 2018 2 hours ago, Ossy said: In a responsibly-run company and where the consequences of carelessness or stupidity are so massive, the individual concerned would be sacked and no second chance given. Here, we will probably not even see a hand-slap . . . Mae pen rai . . . it's OK now . . . no probs, folks. Have you ever read any of the stories in the Register about cock ups by new(ish) IT bods written by the guilty party - you would be surprised! https://www.theregister.co.uk/ 1 Link to comment Share on other sites More sharing options...
Popular Post Darcula Posted September 5, 2018 Popular Post Share Posted September 5, 2018 4 hours ago, webfact said: Human error Also known as "the power of Somchai". 3 Link to comment Share on other sites More sharing options...
Bluespunk Posted September 5, 2018 Share Posted September 5, 2018 (edited) 2 hours ago, Squigy said: This happens... move on!! No. It shouldn't happen and no one should move on, until it is fully explained what procedures are being put in place to prevent such ineptitude occurring again. Edited September 5, 2018 by Bluespunk 2 Link to comment Share on other sites More sharing options...
marko kok prong Posted September 5, 2018 Share Posted September 5, 2018 Had a transfer from Uk come through Krung Thai no problem that very morning. Link to comment Share on other sites More sharing options...
KhunBENQ Posted September 5, 2018 Share Posted September 5, 2018 (edited) 1 hour ago, DPKANKAN said: If that is true, then why 5 banks?? 5 human errors??!!! Yeah right!!! Ever had heard about networks? The banks were connected via a system to do inter bank transfers. If one banks brings that down/overloading, the others suffer too. The situation was eased by temporarily disconnecting Kasikorn (which on the other side means no transfers from and to other banks for K.). Edited September 5, 2018 by KhunBENQ Link to comment Share on other sites More sharing options...
Krataiboy Posted September 5, 2018 Share Posted September 5, 2018 Ah, the joys of a cashless society. . . coming to all of us soon. Link to comment Share on other sites More sharing options...
trainman34014 Posted September 5, 2018 Share Posted September 5, 2018 5 hours ago, Thian said: Did not follow the procedure?? That's the story of whole Thailand.....555 Each has his/her own procedure. Just ask any Immigration Officer for his/her 'interpretation' of any given procedure and they will all give you an answer as they personally interpret 'the rules'. Normally it depends on how their previous evening went, how many Beers they drank and if their partner was 'forthcoming' with favours ! 1 Link to comment Share on other sites More sharing options...
Cheops Posted September 5, 2018 Share Posted September 5, 2018 5 hours ago, webfact said: did not cause any financial damage A couple of months later they discover large sums of money are missing, which were manually siphoned out of the system. 5 banks down caused by Human error? Bs. They probably don't know what really happened. Link to comment Share on other sites More sharing options...
tifino Posted September 5, 2018 Share Posted September 5, 2018 It was found to be a digital problem, but computers don't make mistakes Link to comment Share on other sites More sharing options...
wgdanson Posted September 5, 2018 Share Posted September 5, 2018 1 minute ago, tifino said: It was found to be a digital problem, but computers don't make mistakes Yeh, someone pressed the wrong key with the wrong digit. Link to comment Share on other sites More sharing options...
AsiaHand Posted September 5, 2018 Share Posted September 5, 2018 Human Error? You mean that it was not "brake Failure" this time ? Link to comment Share on other sites More sharing options...
HHTel Posted September 5, 2018 Share Posted September 5, 2018 2 hours ago, Cheops said: 5 banks down caused by Human error? Bs. All those banks used the same banking channels so not BS. Banks outside those 'shared' channels were not affected. As for 'human error', who needs hackers when the banks can cause chaos without them! 1 Link to comment Share on other sites More sharing options...
africasiaeuro Posted September 5, 2018 Share Posted September 5, 2018 9 hours ago, Samui Bodoh said: "...the crash of the e-banking system of Siam Commercial Bank, Thanachart Bank, Krung Thai Bank, Kasikorn Bank and Bank of Ayudhya was caused by human error..." Following standard operating procedure, the employee has now been promoted to senior management level. "His talents were being wasted" said one executive, "he comes from a 'good' family". Awesome response Link to comment Share on other sites More sharing options...
DrTuner Posted September 5, 2018 Share Posted September 5, 2018 Ah, somebody must've called Somchai to "fix it". Kasikorn's verified by visa hasn't worked in the last two days, I'm afraid they'll start "fixing it" again. Better pull out everything in cash. 1 1 Link to comment Share on other sites More sharing options...
CanuckThai Posted September 5, 2018 Share Posted September 5, 2018 Anyone ever heard of 5 individual financial institutions in the same country, experiencing technical issues, as a "human error" at the same time? Another first for me.... Link to comment Share on other sites More sharing options...
HHTel Posted September 5, 2018 Share Posted September 5, 2018 1 hour ago, CanuckThai said: Anyone ever heard of 5 individual financial institutions in the same country, experiencing technical issues, as a "human error" at the same time? Another first for me.... These banks shared the same 'switching system'. Once Kbank disconnected itself all the other banks were up and running. 1 Link to comment Share on other sites More sharing options...
HHTel Posted September 6, 2018 Share Posted September 6, 2018 20 hours ago, CanuckThai said: Anyone ever heard of 5 individual financial institutions in the same country, experiencing technical issues, as a "human error" at the same time? Another first for me.... Not only in Thailand: Quote Thousands of people across the UK were charged twice for debit card payments following a glitch. Customers paid twice due to a problem with card terminals run by Cardnet, despite transactions only showing up once on receipts. The error affected around 5% of payments made on machines on 29 August. Cardnet is a payment system run by Lloyds Bank and card processor First Data, which handles 1.1 billion transactions a year, including for a wide range of shops, restaurants and businesses in Britain. This means that Lloyds customers were not the only ones affected, since the machines accept most Mastercard and Visa payments. Customers will have to check their bank statements for duplicate payments - but they should have been automatically reimbursed. Link to comment Share on other sites More sharing options...
cornishcarlos Posted September 6, 2018 Share Posted September 6, 2018 On 9/5/2018 at 10:17 AM, marko kok prong said: Had a transfer from Uk come through Krung Thai no problem that very morning. Never a problem bringing funds into Thailand, that's why we exist ? 1 Link to comment Share on other sites More sharing options...
Cheops Posted September 6, 2018 Share Posted September 6, 2018 On 9/5/2018 at 1:17 PM, HHTel said: All those banks used the same banking channels so not BS. Banks outside those 'shared' channels were not affected. As for 'human error', who needs hackers when the banks can cause chaos without them! Sorry, of course all banks are connected, otherwise you can't get money from another banks atm where you don't have an account. What I meant is that the human error story is probably bs. 1 Link to comment Share on other sites More sharing options...
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