snoop1130 Posted October 29, 2018 Share Posted October 29, 2018 1st-class drama: Thai Airways sides with passengers over pilots By Jintamas Saksornchai, Staff Reporter Thai Airways executives Monday apologize at a news briefing regarding the delay earlier this month of flight TG971, which was held up by a dispute over seating pilots in first class. BANGKOK — Thai Airways on Monday released its findings about a much-debated episode in which a flight from Zurich was delayed hours by a dispute over first-class seats for two traveling pilots. The airline said it found both pilots and Zurich airport ground staff responsible for “not prioritizing the passengers” in the incident aboard TG971, which was kept from taking off until two passengers gave up their first-class seats to the pilots, who were being flown to their next assignment. Full Story: http://www.khaosodenglish.com/news/transpo/2018/10/29/1st-class-drama-thai-airways-sides-with-passengers-over-pilots/ -- © Copyright Khaosod English 2018-10-29 1 Link to comment Share on other sites More sharing options...
Popular Post watcharacters Posted October 29, 2018 Popular Post Share Posted October 29, 2018 (edited) The whole drama could have been avoided simply by adequately compensating the passengers for their lost seats. Edited October 29, 2018 by watcharacters 4 Link to comment Share on other sites More sharing options...
Popular Post from the home of CC Posted October 29, 2018 Popular Post Share Posted October 29, 2018 came to realize how the breads' buttered 3 Link to comment Share on other sites More sharing options...
Popular Post zzaa09 Posted October 29, 2018 Popular Post Share Posted October 29, 2018 Wonder how it all would of played out, and such policy decisions, if not receiving the negative news attention and so call public outrage.... 6 1 Link to comment Share on other sites More sharing options...
Popular Post overherebc Posted October 29, 2018 Popular Post Share Posted October 29, 2018 27 minutes ago, zzaa09 said: Wonder how it all would of played out, and such policy decisions, if not receiving the negative news attention and so call public outrage.... Lots of things nowadays seem to be 'trial by social media' ???? 8 Link to comment Share on other sites More sharing options...
Popular Post NCC1701A Posted October 29, 2018 Popular Post Share Posted October 29, 2018 wow we just realized the first thing about running a business. terrifying these MORONS run an airline. 1 1 1 Link to comment Share on other sites More sharing options...
Katia Posted October 29, 2018 Share Posted October 29, 2018 While technically "hours" is true, since it was *two* hours, that wording is a tad dramatic, implying several. 52 minutes ago, watcharacters said: The whole drama could have been avoided simply by adequately compensating the passengers for their lost seats. Or if the passengers in question had simply accepted the open seats they had been offered-- didn't one news story say there were other open seats in business class? Or was that more bad reporting? (The other half of that is, then why didn't the pilots sit there, but oh well.) 1 3 1 1 Link to comment Share on other sites More sharing options...
Popular Post Thian Posted October 29, 2018 Popular Post Share Posted October 29, 2018 No word about how they compensate the passengers.....so they all got a coupon for a free somtam at Swampy.. 1 3 Link to comment Share on other sites More sharing options...
dirtybirty Posted October 29, 2018 Share Posted October 29, 2018 Typical thainess cant make the connection between paying customers and their wages and supposedly educated 1s aswell. 3rd world country dressed in western clothsSent from my GT-I9505 using Thailand Forum - Thaivisa mobile app 1 Link to comment Share on other sites More sharing options...
Popular Post Bluespunk Posted October 29, 2018 Popular Post Share Posted October 29, 2018 “I was informed that if I refused to switch my seat with the deadhead pilots, the on-duty pilots wouldn’t take off,” the letter read. “If my wife and I hadn’t given up our seats, the delay would’ve continued. We felt sorry for the other passengers who were also affected.” You paid for Business class and that is all you were entitled to. You should have moved back there, when asked. 4 Link to comment Share on other sites More sharing options...
Chris Lawrence Posted October 29, 2018 Share Posted October 29, 2018 Honestly how do they make money? The customer is always right policy went out the window. 1 1 Link to comment Share on other sites More sharing options...
zzaa09 Posted October 29, 2018 Share Posted October 29, 2018 11 minutes ago, Chris Lawrence said: Honestly how do they make money? The customer is always right policy went out the window. Seems as these unfriendly policies are universal. Corporate dominate existence in which we've invented, and accepted, for ourselves. Link to comment Share on other sites More sharing options...
Popular Post Cadbury Posted October 29, 2018 Popular Post Share Posted October 29, 2018 Thailand holds a few world records but Thai Airways itself holds a world record in it's own right. Not a very flattering one, but a world record nonetheless. In 2017 Thai Airways recorded the worst operating margin of any publicly listed full-service airline in the world. A round of applause for the Chairman, Directors and CEO. https://airlineweekly.com/turning-thai-consistently-profitable-thai-airways-mess-can-turn-things-around/ 4 Link to comment Share on other sites More sharing options...
onlycw Posted October 29, 2018 Share Posted October 29, 2018 Come on, THAI needs to get their priorities right! Link to comment Share on other sites More sharing options...
edwardandtubs Posted October 29, 2018 Share Posted October 29, 2018 The pilots were simply insisting on what was owed to them under their contract. The people at fault were the passengers who considered themselves so important they had to fly first class, even though they'd only paid for business class. 2 Link to comment Share on other sites More sharing options...
Denim Posted October 29, 2018 Share Posted October 29, 2018 Unless you are some high flying Thai politician or civil servant, why fly Thai at all if there are other alternatives ? The airline is sustained by the state and profitability is not an issue. It is there for the ' looks good ' factor not as a serious option for savvy customers. Recent example. Wanted to fly wife and self to London non stop ( in September just past ) Best quotes from several agents averaged out as this : British Airways ...... 25,000 each. Eva Airways ........ 32,000 Thai Airways ....... 35...37,000 Why would you pay more for inferior service unless you are a privalaged Thai getting a heavily discounted or free ticket ? Don't like BA and usually fly EVA but have to say the BA flight was better than EVA and for 2 tickets saved 10,000 baht with a better arrival time at a less crowded terminal on arrival. With hand baggage only were through immigration within 25 minutes of plane touching down. 2 Link to comment Share on other sites More sharing options...
Popular Post Darcula Posted October 29, 2018 Popular Post Share Posted October 29, 2018 That blond guy has a better wai than Natalie Glebova. 2 4 Link to comment Share on other sites More sharing options...
SheungWan Posted October 29, 2018 Share Posted October 29, 2018 28 minutes ago, edwardandtubs said: The pilots were simply insisting on what was owed to them under their contract. The people at fault were the passengers who considered themselves so important they had to fly first class, even though they'd only paid for business class. Nonsense. The use of points for an upgrade (if that is what it was rather than a last minute freebie) gives the passenger making the upgrade full entitlement to that seat and is not reversible by air crew after the seat is confirmed. The cabin crew should of made an offer and THAI should now make them an offer in retribution. 1 Link to comment Share on other sites More sharing options...
SheungWan Posted October 29, 2018 Share Posted October 29, 2018 30 minutes ago, Denim said: Unless you are some high flying Thai politician or civil servant, why fly Thai at all if there are other alternatives ? The airline is sustained by the state and profitability is not an issue. It is there for the ' looks good ' factor not as a serious option for savvy customers. Recent example. Wanted to fly wife and self to London non stop ( in September just past ) Best quotes from several agents averaged out as this : British Airways ...... 25,000 each. Eva Airways ........ 32,000 Thai Airways ....... 35...37,000 Why would you pay more for inferior service unless you are a privalaged Thai getting a heavily discounted or free ticket ? Don't like BA and usually fly EVA but have to say the BA flight was better than EVA and for 2 tickets saved 10,000 baht with a better arrival time at a less crowded terminal on arrival. With hand baggage only were through immigration within 25 minutes of plane touching down. The story is about Business and First Class seats, not the Economy seats you book. Link to comment Share on other sites More sharing options...
observer90210 Posted October 29, 2018 Share Posted October 29, 2018 Ok very nice waïs thank you. But first, to which "inactive posts" were the spoilt brat pilots transferred to ? 1 Link to comment Share on other sites More sharing options...
thedemon Posted October 29, 2018 Share Posted October 29, 2018 1 hour ago, Cadbury said: Thailand holds a few world records but Thai Airways itself holds a world record in it's own right. Not a very flattering one, but a world record nonetheless. In 2017 Thai Airways recorded the worst operating margin of any publicly listed full-service airline in the world. A round of applause for the Chairman, Directors and CEO. https://airlineweekly.com/turning-thai-consistently-profitable-thai-airways-mess-can-turn-things-around/ The article was published in 2015 so did they get that info from soothsayers? Link to comment Share on other sites More sharing options...
mok199 Posted October 29, 2018 Share Posted October 29, 2018 I think we all know what order we fit ,in the Kingdom of Thailand 1 Link to comment Share on other sites More sharing options...
anon537687643 Posted October 29, 2018 Share Posted October 29, 2018 Arrogant pilots as well! As so many are in LoSSent from my iPhone using Thaivisa Connect 1 1 Link to comment Share on other sites More sharing options...
edwardandtubs Posted October 29, 2018 Share Posted October 29, 2018 (edited) 1 hour ago, SheungWan said: Nonsense. The use of points for an upgrade (if that is what it was rather than a last minute freebie) gives the passenger making the upgrade full entitlement to that seat and is not reversible by air crew after the seat is confirmed. The cabin crew should of made an offer and THAI should now make them an offer in retribution. You are obviously completely uninformed so shouldn't be accusing others of nonsense. On this flight, all of the business class passengers were upgraded to first class because of a last minute aeroplane change, so yes it was a freebie which none of the precious little darlings wanted to give up. Edited October 29, 2018 by edwardandtubs 1 Link to comment Share on other sites More sharing options...
jabis Posted October 29, 2018 Share Posted October 29, 2018 20 minutes ago, edwardandtubs said: You are obviously completely uninformed so shouldn't be accusing others of nonsense. On this flight, all of the business class passengers were upgraded to first class because of a last minute aeroplane change, so yes it was a freebie which none of the precious little darlings wanted to give up. I was under the impression that the flight at hand did not even differentiate first and business class in any way, except a curtain in between... Please correct me if I'm wrong. Link to comment Share on other sites More sharing options...
BestB Posted October 29, 2018 Share Posted October 29, 2018 I am sure the fact that the passenger was a former permanent secretary of the Industry Ministry had no affect on decision making and outcome ???? Link to comment Share on other sites More sharing options...
dirtybirty Posted October 29, 2018 Share Posted October 29, 2018 Honestly how do they make money? The customer is always right policy went out the window. T.i.t lolSent from my GT-I9505 using Thailand Forum - Thaivisa mobile app Link to comment Share on other sites More sharing options...
BestB Posted October 29, 2018 Share Posted October 29, 2018 3 hours ago, Chris Lawrence said: Honestly how do they make money? The customer is always right policy went out the window. If all businesses applied this policy across the board. Most would have gone bankrupt within months . Look at insurance premiums to know how well that policy worked for them in the past. Link to comment Share on other sites More sharing options...
anon2736434 Posted October 29, 2018 Share Posted October 29, 2018 Hey they said sorry and gave a bow and a wai, what more do you people expect them. 1 Link to comment Share on other sites More sharing options...
SheungWan Posted October 29, 2018 Share Posted October 29, 2018 1 hour ago, edwardandtubs said: You are obviously completely uninformed so shouldn't be accusing others of nonsense. On this flight, all of the business class passengers were upgraded to first class because of a last minute aeroplane change, so yes it was a freebie which none of the precious little darlings wanted to give up. I would be rather surprised that there was sufficient space in First to accommodate all BC passengers from a flight unless it was unusually empty. Also, if there was a selection process, that would be based on FF status, so prioritization would go to those on plat/gold/silver holders who had earned their stripes so to speak. Link to comment Share on other sites More sharing options...
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