airasia.com "strugglers"

[my friend I]

For all who cannot figure out the airasia website

 

AirAsia has unveiled a brand new look to its website and mobile app, including a chatbot powered by artificial intelligence.

The chatbot, named AVA (AirAsia Virtual Allstar), is available on the new live chat feature and is able to respond to inquiries instantly. Built by the carrier’s in-house teams, AVA speaks eight languages: English, Bahasa Malaysia, Thai, Bahasa Indonesia, Vietnamese, Korean, Simplified Chinese and Traditional Chinese.

AirAsia deputy group chief executive officer (Digital, Transformation and Corporate Services) Aireen Omar said the new website and app boast a more intuitive experience.

“We are always working to enhance our guest experience, and we will be adding more mobile app features in the months to come so it is no longer just a flight booking platform, but your complete travel companion,” she said.