SpaceKadet Posted June 21, 2019 Share Posted June 21, 2019 I have a Ford Wildtrack 3.2. Today, on our shopping trip to Prachuap Khiri Khan, suddenly the engine error light came on and the car lost power. It would move, but acceleration was slow and didn't rev over 3000rpm. I immediately suspected the turbo, and was thinking it will be expensive trip. So, instead of Makro, we went to the Ford dealer down the highway. They immediately diagnosed the problem as a broken hose from the intercooler to the engine intake. I was happy, thinking a few thousand baht instead of of 20k+ for a new turbo. Then the girl told us that she extended the warranty on the car to 5 years ( I had the car for 4.5) and the repairs would be free! Total happiness! I thought it would be a happy post in all the current gloom and misery.... Thank you Ford! That's what I call customer service! Link to comment Share on other sites More sharing options...
147SAG Posted June 21, 2019 Share Posted June 21, 2019 Wow mine is 4.8 years now good to know. Link to comment Share on other sites More sharing options...
BestB Posted June 21, 2019 Share Posted June 21, 2019 I just got a new wildtrack, 5 year warranty and 5 year free service, ie 1 free service per year. ford has really picked up its game and already second best selling truck in AU with the new 2019 range, it will do even better, mine is 2.0l bio diesel turbo and just as powerful as yours, may be slightly less. Link to comment Share on other sites More sharing options...
SpaceKadet Posted June 21, 2019 Author Share Posted June 21, 2019 They didn't have to extend the 5 year warranty to the older models, but it's nice if they did. Link to comment Share on other sites More sharing options...
BestB Posted June 21, 2019 Share Posted June 21, 2019 1 minute ago, SpaceKadet said: They didn't have to extend the 5 year warranty to the older models, but it's nice if they did. Like i said, Ford has really turning things around and taking over the market;) Link to comment Share on other sites More sharing options...
Kwasaki Posted June 21, 2019 Share Posted June 21, 2019 1 hour ago, BestB said: Like i said, Ford has really turning things around and taking over the market;) Good on em it's a tough market these days and will get worse in the future. Link to comment Share on other sites More sharing options...
MatteoBassini Posted June 21, 2019 Share Posted June 21, 2019 Still no courtesy car though. Link to comment Share on other sites More sharing options...
SpaceKadet Posted June 21, 2019 Author Share Posted June 21, 2019 It all took 35 minutes, didn't even had time to finish my coffee.... Missed my beer time in Makro though....???? Link to comment Share on other sites More sharing options...
transam Posted June 22, 2019 Share Posted June 22, 2019 Did the lady tell you you have a 5 year warranty or did she fix the system for a free repair...? Link to comment Share on other sites More sharing options...
Anythingleft? Posted June 22, 2019 Share Posted June 22, 2019 Makes a nice change to see a positive post about FordStill not my thing but there you go......Sent from my SM-N950F using Tapatalk Link to comment Share on other sites More sharing options...
SpaceKadet Posted June 22, 2019 Author Share Posted June 22, 2019 3 hours ago, transam said: Did the lady tell you you have a 5 year warranty or did she fix the system for a free repair...? I am not sure, because the conversation was through my wife. But in the end I was told I now have 5 years warranty on the car. Link to comment Share on other sites More sharing options...
transam Posted June 22, 2019 Share Posted June 22, 2019 3 minutes ago, SpaceKadet said: I am not sure, because the conversation was through my wife. But in the end I was told I now have 5 years warranty on the car. Cool. as you only have a few months left I would go over it with a fine tooth comb.... Link to comment Share on other sites More sharing options...
BestB Posted June 22, 2019 Share Posted June 22, 2019 6 hours ago, Anythingleft? said: Makes a nice change to see a positive post about Ford Still not my thing but there you go...... Sent from my SM-N950F using Tapatalk Not if you go to Pattaya dealer, Bangkok confirmed many customers come to Pattaya because of terrible sales and service, and yet Ford has done nothing Pattaya dealer. Go figure ???? Link to comment Share on other sites More sharing options...
fredob43 Posted June 22, 2019 Share Posted June 22, 2019 Maybe it's me but I look at it a different way. Ford are trying anything to improve sales as they arnt that reliable in the first place. 4.5 years and having trouble already, albeit a simple fix. I'm now on my 3rd new Toyota and never had a problem. My last Tuna was almost 9 years old when I sold it, I never had to even change a light bulb on that. New batteries yes but that's normal here. Link to comment Share on other sites More sharing options...
BestB Posted June 22, 2019 Share Posted June 22, 2019 14 minutes ago, fredob43 said: Maybe it's me but I look at it a different way. Ford are trying anything to improve sales as they arnt that reliable in the first place. 4.5 years and having trouble already, albeit a simple fix. I'm now on my 3rd new Toyota and never had a problem. My last Tuna was almost 9 years old when I sold it, I never had to even change a light bulb on that. New batteries yes but that's normal here. If you drive new ranger and compare it to toyota or any other make, you will know the difference. Link to comment Share on other sites More sharing options...
Anythingleft? Posted June 22, 2019 Share Posted June 22, 2019 Not if you go to Pattaya dealer, Bangkok confirmed many customers come to Pattaya because of terrible sales and service, and yet Ford has done nothing Pattaya dealer. Go figure [emoji846]Way to put a negative spin on a positive post, well done......Sent from my SM-N950F using Tapatalk Link to comment Share on other sites More sharing options...
transam Posted June 22, 2019 Share Posted June 22, 2019 21 minutes ago, BestB said: If you drive new ranger and compare it to toyota or any other make, you will know the difference. True, with the Toyota you can drive with confidence that it will get you there...As for the Ford..... Link to comment Share on other sites More sharing options...
BestB Posted June 22, 2019 Share Posted June 22, 2019 Just now, transam said: True, with the Toyota you can drive with confidence that it will get you there...As for the Ford..... Can also walk it, with confidence but time would not be as enjoyable Link to comment Share on other sites More sharing options...
fredob43 Posted June 23, 2019 Share Posted June 23, 2019 14 hours ago, BestB said: If you drive new ranger and compare it to toyota or any other make, you will know the difference. Yes I totally agree with you there. You'll spend more time in the garage, getting it sorted. But if that's your cup of tea enjoy. Link to comment Share on other sites More sharing options...
SpaceKadet Posted June 23, 2019 Author Share Posted June 23, 2019 20 hours ago, fredob43 said: Maybe it's me but I look at it a different way. Ford are trying anything to improve sales as they arnt that reliable in the first place. 4.5 years and having trouble already, albeit a simple fix. I'm now on my 3rd new Toyota and never had a problem. My last Tuna was almost 9 years old when I sold it, I never had to even change a light bulb on that. New batteries yes but that's normal here. Maybe I drive it to hard! 200bhp is fun to play with! And the transmission has a Sport and manual shift. Well used in my case. As well as some off-road. Link to comment Share on other sites More sharing options...
fredob43 Posted June 23, 2019 Share Posted June 23, 2019 1 hour ago, SpaceKadet said: Maybe I drive it to hard! 200bhp is fun to play with! And the transmission has a Sport and manual shift. Well used in my case. As well as some off-road. My last Tuna had been race chipped +++ and it would fly. I also used the power as there were no cameras about when I had it. Even so I never had 1 problem in the 9 years I had it. Must tell you something. Link to comment Share on other sites More sharing options...
SpaceKadet Posted June 23, 2019 Author Share Posted June 23, 2019 1 hour ago, transam said: 200hp in a heavy pickup is a grocery getter..... Maybeso, but most of the competition has 25% less. Link to comment Share on other sites More sharing options...
transam Posted June 23, 2019 Share Posted June 23, 2019 2 minutes ago, SpaceKadet said: Maybeso, but most of the competition has 25% less. Which is easy fixed.....Have look at my old thread.."Cheap diesel performance".. Link to comment Share on other sites More sharing options...
cornishcarlos Posted June 23, 2019 Share Posted June 23, 2019 As usual the Ford bashers have jumped in ???? They are all pretty reliable these days.. Plus all breeds throw up a dud occasionally, be it Toyota, Honda, Ford or whatever. Link to comment Share on other sites More sharing options...
SpaceKadet Posted June 23, 2019 Author Share Posted June 23, 2019 12 minutes ago, transam said: Which is easy fixed.....Have look at my old thread.."Cheap diesel performance".. Agree, it's easy to chip it (it would be much better to remap the ECU), but I kept it standard as I was happy with the performance for what the truck was intended to be used for, a "grocery getter" and wife transporter... ???? On the other hand, if I had a 370z or a Supra...... Link to comment Share on other sites More sharing options...
Fruit Trader Posted June 23, 2019 Share Posted June 23, 2019 1 hour ago, fredob43 said: My last Tuna had been race chipped +++ and it would fly. Link to comment Share on other sites More sharing options...
sandrabbit Posted June 23, 2019 Share Posted June 23, 2019 8 hours ago, cornishcarlos said: As usual the Ford bashers have jumped in ???? They are all pretty reliable these days.. Plus all breeds throw up a dud occasionally, be it Toyota, Honda, Ford or whatever. please Carlos there is a reason for this and touch wood we haven't had it. we have a 1.6S Fiesta from new and a lot of people have had horrendous problems with the auto box. so we have gone from 1 yr warranty on box to 5 then 10 so no smoke without fire. then you have the problems with the Raptor auto box, people are going mad over this. from what I've been reading I would never buy a raptor. Link to comment Share on other sites More sharing options...
DavisH Posted June 24, 2019 Share Posted June 24, 2019 10 hours ago, sandrabbit said: please Carlos there is a reason for this and touch wood we haven't had it. we have a 1.6S Fiesta from new and a lot of people have had horrendous problems with the auto box. so we have gone from 1 yr warranty on box to 5 then 10 so no smoke without fire. then you have the problems with the Raptor auto box, people are going mad over this. from what I've been reading I would never buy a raptor. The problems with the raptor box was in the first batch of cars. Do you have information that suggests newly produced cars are still having the same problem? Link to comment Share on other sites More sharing options...
NanLaew Posted June 24, 2019 Share Posted June 24, 2019 2 hours ago, DavisH said: The problems with the raptor box was in the first batch of cars. Do you have information that suggests newly produced cars are still having the same problem? No he doesn't. Shortly after release in Thailand, four brand-new Ranger Raptor's had transmission issues within a few days of purchase. All four vehicles were completely replaced with brand-new Ranger Raptors. No warranty work, no arguments, just total vehicle replacement at absolutely no cost to the new owners. Non-story ends. Link to comment Share on other sites More sharing options...
NanLaew Posted June 24, 2019 Share Posted June 24, 2019 21 hours ago, Fruit Trader said: No. This is chipped tuna (on toast)... Link to comment Share on other sites More sharing options...
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