Sendvalu - a bad experience

[cassde]

I sent 1000 pesos to my recipient in Philippines by Sendvalu nearly 36 hours ago, and despite assurances from a UK customer services representative that the money had been released, it has not. Such bad service for such a small amount. Is this normal for Sendvalu?

[allane]

I have never heard of them. Do they have a presence on the ground in Thailand ? If they do, threaten to take them to the police if they do not solve the problem within one business day. Put your statement in print, and address it to the highest ranking person possible.  I did that once with one of the other payment services. The logjam was removed within an hour or two.