Qa Specialist (english Native Speaker)

[Jobs]

Agoda is a dynamic international company experiencing explosive growth in one of the most exciting areas of e - commerce, online travel. Global branding and the development of leading edge technology solutions will place Agoda at the forefront of our industry in the years ahead, and we are actively seeking staff in many key areas.

With headquarters in the new ‘Offices at Central World', Bangkok , Agoda is a youthful, friendly environment for ambitious, motivated and talented people looking for exciting and challenging career opportunities.

Job Description:

• Edit canned responses in Live Chat program

• Edit old templates to reflect new policies and create new templates where applicable

• Review all online chat logs, recorded phone calls and sent emails for correct English and if professional service has been provided

• Train all Customer Service Agents (in house) to use effective selling techniques and ask questions in the correct manner

• Conduct customer service training sessions in both group and one-on-one formats

• Implement an effective training program for all agents

• QA our booking process and check for any errors or points of confusion that may need to be corrected

• Needs to create test bookings to ensure bookings are being received and that confirmation emails are sent correctly

• Test all Customer Service agents by coming on line and chatting with them to test their skills

• Run and analyze various weekly and monthly reports that are required for all departments in Travel Operations

• Review all sections of our site to ensure links are working and taking customers to the correct pages

• Check the foreign currency options for viewing rates

• Check the sort functions on the city page

• Test the functions on the site using various web browsers (IE, Netscape, Mozilla etc.)

Qualifications

• A native English speaker

• Bachelor degree in any field

• Excellent skills in Excel ( able to create graph/chart and use formula)

• Very good writing ability

• Good attitude and able to work flexible hours is essential

• Sales experience as well as Computer Literacy is a plus

• Flexible working hours is a must

Generous compensation includes excellent base salary and comprehensive medical insurance. Please reply with detailed resume in English, salary required, and recent photograph to our Bangkok office at:

Agoda Services Co., Ltd.

999/9 Rama I Road , 27th Floor

The Offices at Central World, Patumwan

Bangkok 10330

Email:[email protected] : http://www.agoda.com

Please attach file CV in Microsoft Word format only