seajae Posted November 15, 2019 Share Posted November 15, 2019 Bangkok Bank online account has been playing funny buggers since yesterday, last night it kept saying too many customers were trying to access it and to try again later but it didnt change so gave up, today it kept telling me my account information was wrong and I had used the wrong password. Finally got in to check my account then it all started saying they were too busy again, anyone else having problems with them, now I cannot access it at all Link to comment Share on other sites More sharing options...
Skallywag Posted November 15, 2019 Share Posted November 15, 2019 There are many actual brick and mortar branches of Bangkok Bank, maybe try and visit one to get help. They are open Saturdays and many of them are open until 9pm if inside a mall Believe it or not, 20 years ago there was no "online" banking, it was all done inside a bank (or ATM) Sometimes it is best to actually go and talk to the people who work for the company/bank. I can see 10-20 years from now people on ThaiVisa asking about how to get their sex-bot to work after it "codes" out or the remote wont work 555 . Am definitely an analog guy living in a digital world Link to comment Share on other sites More sharing options...
Crossy Posted November 15, 2019 Share Posted November 15, 2019 Right now it's working fine for me on ToT northern BKK using Chrome on a PC. @seajae are you using a browser or the app? Link to comment Share on other sites More sharing options...
KhunBENQ Posted November 15, 2019 Share Posted November 15, 2019 Currently both website and app work. But I had problems with the website occasionally during the year. But no such messages, just spinning wheel forever, timeout message from the browser or the like. Sometimes it took endless to receive notification email about the login (20 min or more). Link to comment Share on other sites More sharing options...
mstevens Posted November 15, 2019 Share Posted November 15, 2019 The Mrs reported problems with the Bangkok Bangkok site a month ago which lasted several hours, and that was not the first time. It usually comes right later in the day....so hopefully it's nothing urgent you need to do and with a bit of luck it will all be working again real soon. Link to comment Share on other sites More sharing options...
mamypoko Posted November 16, 2019 Share Posted November 16, 2019 Happened to me, too. From first failed attempt to success was about an hour. Link to comment Share on other sites More sharing options...
kokopelli Posted November 16, 2019 Share Posted November 16, 2019 Yesterday had the same problem as the OP but after trying several tryies it was back to normal. Link to comment Share on other sites More sharing options...
fredge45 Posted November 16, 2019 Share Posted November 16, 2019 Their IT systems are rotten - most DOS based and ancient as you can find. Link to comment Share on other sites More sharing options...
The Fugitive Posted November 16, 2019 Share Posted November 16, 2019 23 hours ago, Skallywag said: There are many actual brick and mortar branches of Bangkok Bank, maybe try and visit one to get help. They are open Saturdays and many of them are open until 9pm if inside a mall Believe it or not, 20 years ago there was no "online" banking, it was all done inside a bank (or ATM) Sometimes it is best to actually go and talk to the people who work for the company/bank. I can see 10-20 years from now people on ThaiVisa asking about how to get their sex-bot to work after it "codes" out or the remote wont work 555 . Am definitely an analog guy living in a digital world Totally agree! I try my best to encourage everyone to continue paying their water and electricity in cash at the local depots/offices. Otherwise, in future, jobs will be lost and we won't have anywhere to make cash payments and report faults. Link to comment Share on other sites More sharing options...
chilly07 Posted November 16, 2019 Share Posted November 16, 2019 Yes had an unusual problem 2days ago and couldn't get in first to their website and secondly after entering ID and password. Next day it worked ok. Got the impression it was overloaded. Link to comment Share on other sites More sharing options...
dick turpin Posted November 16, 2019 Share Posted November 16, 2019 Online banking in Thailand...… you cannot be serious. Link to comment Share on other sites More sharing options...
wgdanson Posted November 16, 2019 Share Posted November 16, 2019 7 minutes ago, dick turpin said: Online banking in Thailand...… you cannot be serious. Never any problems with my Bkk Bank or Kasikorn. Online or app. Link to comment Share on other sites More sharing options...
BritManToo Posted November 16, 2019 Share Posted November 16, 2019 On 11/15/2019 at 3:43 PM, seajae said: anyone else having problems with them, now I cannot access it at all Did you have 5M baht in your account? I don't have online banking any more, but I do have 'app' banking which works faultlessly. Link to comment Share on other sites More sharing options...
Max69xl Posted November 16, 2019 Share Posted November 16, 2019 A known Bangkok Bank error: If the app was installed using Wifi,then login using mobile data is sometimes not possible, and vice versa. I reported it to Bangkok Bank but they don't seem to understand the problem. Otherwise everything is ok both with PC and phone. Link to comment Share on other sites More sharing options...
wgdanson Posted November 16, 2019 Share Posted November 16, 2019 32 minutes ago, Max69xl said: If the app was installed using Wifi,then login using mobile data is sometimes not possible, and vice versa Who told you that, it is absolute rubbish. And vice versa from 'sometimes not possible' is 'sometimes possible' or 'always not possible' ! Link to comment Share on other sites More sharing options...
samsensam Posted November 16, 2019 Share Posted November 16, 2019 just looking at the quality of design and functionality between my online bank back home and here (K bank) i'd say thailand's banking industry has a long way to go. i'm reconciled to using branches and people until i see considerable online improvement. Link to comment Share on other sites More sharing options...
thrilled Posted November 16, 2019 Share Posted November 16, 2019 Try different web browsers and maybe a different computer also. If things don’t go right do business with a different bank. Link to comment Share on other sites More sharing options...
petertucker48 Posted November 16, 2019 Share Posted November 16, 2019 3 hours ago, chilly07 said: Yes had an unusual problem 2days ago and couldn't get in first to their website and secondly after entering ID and password. Next day it worked ok. Got the impression it was overloaded. Stopped working Thursday/Friday had to go to bank to sort out. Bank assistant thought I had not put in correct password etc. !! Link to comment Share on other sites More sharing options...
Max69xl Posted November 16, 2019 Share Posted November 16, 2019 1 hour ago, samsensam said: just looking at the quality of design and functionality between my online bank back home and here (K bank) i'd say thailand's banking industry has a long way to go. i'm reconciled to using branches and people until i see considerable online improvement. It's not up to the banks what you can do online in Thailand. There are lot of regulations and Bank of Thailand is the boss. Link to comment Share on other sites More sharing options...
Max69xl Posted November 16, 2019 Share Posted November 16, 2019 41 minutes ago, thrilled said: Try different web browsers and maybe a different computer also. If things don’t go right do business with a different bank. I'm using Chrome when I access Bangkok Bank online on my computer, and I have never had a problem logging in. Link to comment Share on other sites More sharing options...
SteveK Posted November 16, 2019 Share Posted November 16, 2019 Sometimes when I use Thai apps, I suspect that they were programmed on a computer that still runs on wooden cogs, by a person that has never programmed before in their life. Link to comment Share on other sites More sharing options...
timendres Posted November 16, 2019 Share Posted November 16, 2019 2 hours ago, samsensam said: just looking at the quality of design and functionality between my online bank back home and here (K bank) i'd say thailand's banking industry has a long way to go. i'm reconciled to using branches and people until i see considerable online improvement. The KBank mobile app is quite impressive, in my opinion. Without question, it is better than anything I have used back in the US. Their online web-based platform needs to come up to the same standard, as it is still quite lame. Bangkok Bank is still in the dark ages compared to Kasikorn. Link to comment Share on other sites More sharing options...
Max69xl Posted November 16, 2019 Share Posted November 16, 2019 3 minutes ago, timendres said: The KBank mobile app is quite impressive, in my opinion. Without question, it is better than anything I have used back in the US. Their online web-based platform needs to come up to the same standard, as it is still quite lame. Bangkok Bank is still in the dark ages compared to Kasikorn. I agree,the K-Bank app is much better than the Bangkok Bank app. I'm using both of them, but for different payments. Link to comment Share on other sites More sharing options...
kevinmartyn Posted November 16, 2019 Share Posted November 16, 2019 The bottom line is "online banking" with the Bangkok Bank is NOT secure! On top of that reality a bank will never admit to any wrong doing. I have written to the head office of the Bangkok Bank in Sala-dang several times without a single reply received! To that end try contacting Any Bangkok Bank from overseas and you will find it impossible even after pressing 2 for english-it still continues in Thai! Anyway moving on. In case you are wondering ive been with Bangkok Bank since 2007. The only TIME they phoned me was to inform me they had received my 2.4mm Thai baht transfer. Mm Link to comment Share on other sites More sharing options...
Max69xl Posted November 17, 2019 Share Posted November 17, 2019 17 hours ago, The Fugitive said: Totally agree! I try my best to encourage everyone to continue paying their water and electricity in cash at the local depots/offices. Otherwise, in future, jobs will be lost and we won't have anywhere to make cash payments and report faults. Is that your advice? Pay bills in cash instead of using online banking? Maybe you're against ATM-machines,too? Link to comment Share on other sites More sharing options...
Max69xl Posted November 17, 2019 Share Posted November 17, 2019 3 hours ago, kevinmartyn said: The bottom line is "online banking" with the Bangkok Bank is NOT secure! On top of that reality a bank will never admit to any wrong doing. I have written to the head office of the Bangkok Bank in Sala-dang several times without a single reply received! To that end try contacting Any Bangkok Bank from overseas and you will find it impossible even after pressing 2 for english-it still continues in Thai! Anyway moving on. In case you are wondering ive been with Bangkok Bank since 2007. The only TIME they phoned me was to inform me they had received my 2.4mm Thai baht transfer. Mm "The bottom line is "online banking" with the Bangkok Bank is NOT secure!" Why isn't online banking with Bangkok Bank secure? Link to comment Share on other sites More sharing options...
cauldlad Posted November 17, 2019 Share Posted November 17, 2019 They were doing maintenance yesterday so maybe a knock on effect when the system came back up ?? Link to comment Share on other sites More sharing options...
Skeptic7 Posted November 17, 2019 Share Posted November 17, 2019 On 11/15/2019 at 3:58 PM, Skallywag said: There are many actual brick and mortar branches of Bangkok Bank, maybe try and visit one to get help. They are open Saturdays and many of them are open until 9pm if inside a mall Believe it or not, 20 years ago there was no "online" banking, it was all done inside a bank (or ATM) Sometimes it is best to actually go and talk to the people who work for the company/bank. I can see 10-20 years from now people on ThaiVisa asking about how to get their sex-bot to work after it "codes" out or the remote wont work 555 . Am definitely an analog guy living in a digital world Ya think?!? Link to comment Share on other sites More sharing options...
Tomahawk21 Posted November 18, 2019 Share Posted November 18, 2019 no Link to comment Share on other sites More sharing options...
Huckenfell Posted November 18, 2019 Share Posted November 18, 2019 Not really, but last Tuesday AM. 12th Nov., i deposited money through an English bank into my Bangkok Bank Acct. Today is after midday Monday 18th Nov., and money still not in my Bangkok bank account. Is this time delay normal. Link to comment Share on other sites More sharing options...
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