Due to a back injury(washed-up rugby player,and and all that),I had to cancel a trip to Koh Chang.So that meant I had to cancel the round trip ticket from Bangkok to Trat.Bearing in mind that I booked it on the "Hot Deals" ,non- refundable,no changes allowed,discount campaign...I was pleasantly surprised by the kind help and assistance provided by the company's representitive.

This is from the E-Mail I received today:-

Dear Sir,

First of all, we apologize for lately reply due yesterday is my holiday. We have received your doctor certificate and our manger authorized to make a refund for your record. We will sent the document to the refund department and the money will be credited to the account payer about 45days without the refund administration fee due to the refund process made by manually to support bank requirement.

Should there be any further inquiries or more assistance, please do not hesitate to contact us.

We look forward to serving you soon.

(Please reply with history)

Sincerely Yours,

Ms. Supattra T.

Reservation & Ticketing Officer

Bangkok Airways, Bangkok, Thailand

April 09th, 2007.

Nice to read some good news.

Flown with them many times and not had any problems with them.

This is great news!

This is great news!

I was pleasantly surprised,as they could have stood by the rule book,and just said"Sorry...rules are rules".

But I did have a valid Dr's certificate to back it up.

I always try to fly with Bangkok Airways whenever possible

Just last week I was in Cambodia but had some bad luck and missed the Bangkok Airways flight back to Bangkok. First time I've ever missed a flight

The Phnom Penh station manager drove me to the hotel Bangkok Airways use (think it was called the Diamond Hotel located on Monivorong) and let me stay there a night on the much reduced Bangkok Airways rate! He also collected me the next day at 8am the next day

That's what I called good service!