Can't Access One Website Using Maxnet Adsl Router

[daeng1212]

I am unable to access one website that I am a member of (japanpersonals.meta4-group.com). When I try to access this website, I get the following message:

Network Error (tcp_error). A communication error occurred: "Operation timed out" The Web Server may be down, too busy, or experiencing other problems preventing it from responding to requests. You may wish to try again at a later time. For assistance, contact your network support team.

This is the only website that I am unable to access. Occasionally, I get the "Network Error (tcp_error)" message when I try to enter other websites, but after trying again a couple of times, I am always able to get into the website. I use a TT&T Maxnet router. I've tried many things to try to solve this problem, including turning off my firewall, running my computer with only the basic, necessary running processes (in case any programs were blocking the site), doing a special port forwarding for port 80 (http), and changing my router MTU value from 1500 to 1428. I wrote to japanpersonals, and they just suggested that I delete cookies and files via Internet Options-general, which also did not solve the problem. I live in Payao, and when at internet cafes in other towns (Chiangmai, Chiangrai, Chiangkhong) I have been able to access this site. Can anyone help?

[A_Traveller]

From the location {your own computer? you mention cafes hence the question} assuming on Windows, run a command window and use tracert post the results here, maybe someone can shed light on this.

A consistent issue here is that there's always some fiddling around with routes etc., and often one provider, or even one part of the providers network can't access sites or services.

Might be worth adding OpenDNS as you defined name-servers, this can help overcome up-cocks, but not blocks per se.

OpenDNS

Regards

PS Am able to see site from BKK on True ADSL with OpenDNS

/edit add PS //

Edited May 8, 2007 by A_Traveller

[daeng1212]

From the location {your own computer? you mention cafes hence the question} assuming on Windows, run a command window and use tracert post the results here, maybe someone can shed light on this.

A consistent issue here is that there's always some fiddling around with routes etc., and often one provider, or even one part of the providers network can't access sites or services.

Might be worth adding OpenDNS as you defined name-servers, this can help overcome up-cocks, but not blocks per se.

OpenDNS

Regards

PS Am able to see site from BKK on True ADSL with OpenDNS

/edit add PS //

Thanks for your reply to my post. I'm new to the tracert thing, but when I tried traceroute for the www.tracert.com site, I got this reply:

traceroute to global.worldfriends.tv.ngrs.net (71.19.160.254), 30 hops max, 40 byte packets

1 vlan250.lon-service6.Melbourne.telstra.net (203.50.2.177) 0.28 ms 0.298 ms 0.221 ms

2 TenGigabitEthernet8-1.lon55.Melbourne.telstra.net (203.50.80.65) 0.31 ms 0.338 ms 0.214 ms

3 g0-2-0-0.bdr4.mel.connect.com.au (203.8.183.122) 0.326 ms 0.37 ms 0.376 ms

4 ge-0-1-1.dst2.mel.connect.com.au (203.63.170.190) 0.418 ms 0.369 ms 0.368 ms

5 so-3-0-0.cre1.mel.connect.com.au (202.10.0.133) 0.475 ms 0.386 ms 0.517 ms

6 as0.cre1.bur.connect.com.au (202.10.0.65) 0.8 ms 0.824 ms 0.771 ms

7 so-5-1-0.cre1.hay.connect.com.au (202.10.0.250) 14.21 ms 14.322 ms 14.196 ms

8 so-0-0-0.bdr5.hay.connect.com.au (202.10.4.98) 14.866 ms 14.161 ms 14.319 ms

9 g0-3-0-4.sybr5.global-gateway.net.nz (203.96.117.69) 14.587 ms 14.348 ms 14.474 ms

10 * * *

11 * * *

12 vip215-syd-pccw.netli.net (71.19.160.254) 14.466 ms 14.35 ms 14.326 ms

I don't know if that indicates that it connected to the site or not; I had to choose a traceroute server from their list, so I just chose the first one, since it was in Australia, which isn't too far away.

I also tried doing a tracert via "Run" -->"cmd"-->"tracert" and the trace did reach the website, but I didn't see any way to copy the results so I could list them here.

I tried using OpenDNS, and changed my DNS settings in Internet Options as they recommended, but was unable to change the DNS settings in my router (Maxnet) because I couldn't find any place in the router preferences where two DNS addresses were listed together. After rebooting, I was still not able to access the website.

-Daeng

[daeng1212]

ok. I figured out how to save the tracert I ran in Windows command. Here are the results:'

Tracing route to global.worldfriends.tv.ngrs.net [71.19.216.254]

over a maximum of 30 hops:

1 1 ms 1 ms 1 ms 192.168.1.1

2 134 ms 57 ms 133 ms 58.147.0.50

3 129 ms 53 ms * 10.122.50.250

4 75 ms 231 ms 75 ms 10.121.20.1

5 * * * Request timed out.

6 102 ms 145 ms 201 ms 58.147.0.52

7 76 ms 255 ms 75 ms 58.147.0.46

8 651 ms 619 ms 643 ms 202.47.254.161

9 577 ms 543 ms 575 ms 202.47.253.134

10 408 ms 617 ms 401 ms 203.131.243.57

11 397 ms 793 ms 701 ms ge-2-3-0.r00.newthk01.hk.bb.gin.ntt.net [203.131.240.205]

12 672 ms 649 ms 563 ms as-1.r20.snjsca04.us.bb.gin.ntt.net [129.250.2.34]

13 830 ms 691 ms 641 ms xe-1-4.r02.snjsca04.us.bb.gin.ntt.net [129.250.2.29]

14 782 ms 445 ms 779 ms as-1.r21.snjsca04.us.bb.gin.ntt.net [129.250.3.197]

15 973 ms 459 ms 773 ms ae-0.r20.snjsca04.us.bb.gin.ntt.net [129.250.2.96]

16 526 ms * 752 ms xe-1-4.r02.snjsca04.us.bb.gin.ntt.net [129.250.2.29]

17 748 ms 693 ms 613 ms xe-0.internap.snjsca04.us.bb.gin.ntt.net [129.250.12.82]

18 392 ms 587 ms 531 ms vip215-sjc-pnap.netli.net [71.19.216.254]

Trace complete.

- Daeng

[A_Traveller]

The last address on the trace is that of the site japanpersonals.meta4-group.com [71.19.216.254] so the route is working. However, the trace does show at least one failure so that may be an issue contributing to this. The short, annoying answer to this seems it should work, sorry not to be more help, and yes I can still see it so little I can do from here.

Regards

PS You could try pathping in XP which will give you more data.

/edit add PS //

Edited May 9, 2007 by A_Traveller

[daeng1212]

Problem is fixed now. I finally went to the local TT&T office and told them about the problem (should've done that first thing). They tried to access the website from their office, and couldn't get into it, so they called the main office and got it fixed within 24 hours. (I assume the problem was with the Maxnet configuration in Phayao, where I live.) One thing I like about smaller towns - people are friendlier and customer service is better than the bigger towns and cities.

[daeng1212]

P.S. Thanks to "A Traveller" for your replies and efforts to help.