Looking For Italian And Spanish Native Speaker

[Jobs]

Agoda is now looking for Expat to join our company in the position of Customer Service Agent (Italian and Spanish speaking).

Roles & Responsibilities:

• Assist customers with inquiries about their reservations by telephone, e-mail, and online chat in Italian/Spanish

• Provide assistance to our Reservations Department by sourcing alternative accommodation when a customer’s first choice is unavailable

• Handle Italian/Spanish customer complaints quickly and effectively

• Accept multiple chats when required

• Up sell hotels and increase conversions for booking requests

• Able to work under pressure, responsible, self-motivated

• Coordinate with Credit and Reservations Department on a daily basis

Qualifications & Skills:

• Minimum 1 year experience in customer service and or travel-related field

• Bachelor’s degree in any field

• Excellent written and spoken Italian/Spanish with a good command of written and spoken English

• Proficient with Windows, Internet, and Microsoft Office

• Able to multi task and have a pleasant phone / writing manner

If you are interested, please send your detailed resume and expected salary to [email protected]

For more information, please visit www.agoda.co.th