cpillow Posted April 4, 2021 Share Posted April 4, 2021 My visa will expire next week, as it will be closed during weekend + songkran I will go tomorrow to extend it. In preparation I asked for my hotel for the TM30 and they just gave me a TM30 form (unfilled), a receipt of my payment, and the card of the hotel manager with a contact number. Despite asking multiple times the online printout copy, they do not understand or just shush me away. What can I expect tomorrow when going to immigration to ask for a 30-day normal extension on my 60-day TR visa? I've never done it so I'm foreseeing a denial to extend, or a "fee" to solve the problem. My last stay was in Bangkok. Anything in particular I can ask to the hotel folks (in Thai if possible) to get this print-out? Is this even required for the 30-day normal extension? I don't recall tourists having problems with this at any point. Link to comment Share on other sites More sharing options...
ubonjoe Posted April 4, 2021 Share Posted April 4, 2021 Online reporting for TM30's has been down since February. That is why they cannot give you a printout of it. They should of least completed and signed the blank one they gave you. 1 Link to comment Share on other sites More sharing options...
cpillow Posted April 4, 2021 Author Share Posted April 4, 2021 1 minute ago, ubonjoe said: They should of least completed and signed the blank one they gave you. Thanks, I didn't know that. I'll fill the form today to make it easier for them and then make them fill the blanks and sign it. Link to comment Share on other sites More sharing options...
pookett Posted April 5, 2021 Share Posted April 5, 2021 There is a back up system that the hotel should be using. Unfortunately there is no printout possible unless they did a screenshot. If they have been duly diligent your form will then tally with digital records, if IMM. check. Link to comment Share on other sites More sharing options...
ubonjoe Posted April 5, 2021 Share Posted April 5, 2021 3 minutes ago, pookett said: There is a back up system that the hotel should be using. Unfortunately there is no printout possible unless they did a screenshot. If they have been duly diligent your form will then tally with digital records, if IMM. check. Immigration cannot access the records of online TM30 report due to the extranet being down. There is not back up system for hotel to use. If immigration has got it set up they might be able email a XML file to them for the reporting. Link to comment Share on other sites More sharing options...
cpillow Posted April 5, 2021 Author Share Posted April 5, 2021 An update: It was painless and the whole thing took 30 minutes. I arrived to immigration at 8:30 just by doors opening and there was quite the queue already, but was moving pretty fast. Inside the info lady gave me a copy of TM7 and a TM30, as well as a number for counter 10 for filling the TM30. In counter 10 the lady checked the hotel reservation and the "checkin" paper they gave me and just told me to fill the TM30 with my details (yep, I'm allowing myself to stay in a property that is not mine), and then she just did the TM30 manually and handed me a copy. They keep all the bunch of papers, possibly to record it in the system sometime later today, there was more people there with the same problem. They sent me over to do copies of everything, and gave me another number for counter 1. There I gave them the papers, paid the 1.900THB, and 2 minutes later I was out with my passport stamped. Link to comment Share on other sites More sharing options...
pookett Posted April 5, 2021 Share Posted April 5, 2021 5 hours ago, ubonjoe said: There is not back up system for hotel to use. If immigration has got it set up they might be able email a XML file to them for the reporting. > Link to comment Share on other sites More sharing options...
ubonjoe Posted April 5, 2021 Share Posted April 5, 2021 9 minutes ago, pookett said: Are you sure the have activated that system set up back in 2017 when the system was down from December 2016 to April of 2017 before. I have seen reports of hotel telling people the could do a printout of the report due to the system being down. Link to comment Share on other sites More sharing options...
pookett Posted April 5, 2021 Share Posted April 5, 2021 The hoteliers I know are using it, mainly to cover their own rumps as they are expected to register on the back up system and fill in the relevant details. I was snoofing on my good lady's version but couldn't see a way to make a print off for a guest. The last time the system was down for a lengthy period hotels were sending in Excel sheets by email. Link to comment Share on other sites More sharing options...
sancs001 Posted April 6, 2021 Share Posted April 6, 2021 Can somebody ecplain where to find the backup system please Link to comment Share on other sites More sharing options...
pookett Posted May 2, 2021 Share Posted May 2, 2021 (edited) As of today the main system cannot save anything so equally, cannot print off a completed TM30 for a guest. Plus, the back up system now only shows previously input guests and has no facility to enter new arrivals. (Phuket version = phuketimmigration.go.th/notify/index.php?running=logout ) As the good lady says, "why can't they keep such a simple system up and running reliably". Edited May 2, 2021 by pookett Link to comment Share on other sites More sharing options...
pookett Posted May 2, 2021 Share Posted May 2, 2021 Update to previous post. I was having a look see on the backup page for Mrs p. and found If you press the "contact Surat thani" button in blue and Thai only, you can then input the data, save it and get an xls file to download and print. Layout is a bit funky but everything is there. Link to comment Share on other sites More sharing options...
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