K PLUS Denying Overseas Transfers

[Mung]

I've been with Kasikorn for 10 years now and have lived outside of Thailand for about 16 months. 
I regularly use KPLUS to process international transfers, but today I have a message that reads 'Kbank could not provide you the global outward remittance service via K PLUS'
Does anybody have an idea why this should be the case and a workaround? 

[tonray]

You might try calling them and asking ?

[Susco]

2 minutes ago, tonray said:

You might try calling them and asking ?

 

You mean, this is not the Kbank support forum?

[Mung]

1 hour ago, tonray said:

You might try calling them and asking ?

I've tried but their helpline isn't dialling. 

[tonray]

4 minutes ago, Mung said:

I've tried but their helpline isn't dialling. 

They are usually pretty good once you get to their English support agents. I'm sure it's not a big problem unless you requested more funds accidently than are available for xfer

[AlfHuy]

Didn't you tell them.

Do you know who I am?

[mvdf]

Time to unleash the Karen in you.

Tell them firmly you want to talk to the manager. Now.

[OneMoreFarang]

I know from the K-Bank online form that they seem to only allow (some?) international transactions at certain times of the day. Like i.e. if you want to transfer to country X make sure the banks in country X and in Thailand are open at that time.

I don't know if that also applies to the app.

I also have mostly good experience with their help line.

[impulse]

Has your visa status changed since you've been living out of Thailand for 16 months? 

 

I could no longer do international transfers at K Bank after I went from extension based on WP to visa exempt.  They claim it's a Thai banking law and not a bank policy. 

 

Not a huge deal, but would have been handy to know beforehand.

 

And before anyone tells me that's wrong, I don't claim to know the rules.  I just know what happened to me.

[thurien]

18 hours ago, tonray said:

You might try calling them and asking ?

 

a very unusual suggestion, indeed!

[Jimbo53]

Why not just go to an ATM,and make a withdrawal,probably omly 100bht fee involved.

[KhaoYai]

I'm pretty sure I've read somewhere on my online banking that international transfers can only be made during banking hours - maybe that's why?

 

If not and this becomes a regular problem - maybe you could sign up for a transfer service?  Other members here will be able to advise but I believe Dee Money is one of the popular ones.  As far as I know, the transfer from your Kasikorn account to your Dee Money account is a domestic one and therefore should not be a problem - even outside Kasikorn's normal hours.