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Posted

I have had a problem with my laptop today. After using itĀ  and then shutting down switch off, 3 hours later to use as soon as I pressed the power buttonĀ  up cameĀ  hardware scan completed no issues then google chrome opened and also my battery was low. Is it normal for Dell to be able to run the scan whileĀ  laptop is shut down and power off. I did contact Dell help chatĀ  but got no sense out of them, has any oneĀ  had the sae sort of problem

Ā 

Posted
1 minute ago, jonesthepost said:

Well done the battery charges that was not the pointĀ  read it and you will see what the problem isĀ Ā 

Ā 

I read it. No idea what the problem is. Either it works or it doesn't.

Posted
57 minutes ago, jonesthepost said:

then shutting down switch off, 3 hours later to use as soon as I pressed the power buttonĀ  up cameĀ  hardware scan completed no issues then google chrome opened and also my battery was low. Is it normal

Which means it wasnt off. Screen was off. A computer can't run scans without power. Can you run a tv with no power?

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Posted
8 minutes ago, Sparktrader said:

Which means it wasnt off. Screen was off. A computer can't run scans without power. Can you run a tv with no power?

It stillhas theĀ  batteryĀ  even with out a/c power on thank you very much for your inputĀ 

Ā 

Posted
4 minutes ago, jonesthepost said:

It stillhas theĀ  batteryĀ  even with out a/c power on thank you very much for your inputĀ 

Ā 

Yes but it can't run without power on. That's impossible. The power was on. You just unplugged the cord.

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Posted

i would think it did not shut down completely, maybe even doing a operating system update,Ā 

if it was off completely the laptop couldn't do anything ie scans etcĀ 

Posted
56 minutes ago, steve187 said:

i would think it did not shut down completely, maybe even doing a operating system update,Ā 

if it was off completely the laptop couldn't do anything ie scans etcĀ 

That could well be the problem as I saw on a forum that it happens if the laptop is on sleep I could of clicked sleep by mistake being old that easy doneĀ Ā 

Ā 

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Posted
19 hours ago, jonesthepost said:

also my battery was low

I had issue with my Dell laptop and battery running down, it was USB port still providing power after shutdown. There's an option called PowerShare in the Bios which you can check to see if present in your model and if enabled or disabled.Ā 

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