(CNN) — Anger over the tidal wave of cancellations of Southwest Airlines flights continued to mount Thursday. Senior officials demanded action as the company issued further apologies for the crisis which is now in its eighth day of stranding or delaying hundreds of thousands of passengers.

 

On a day when more than 2,300 Southwest flights were canceled across the United States, the airline's chief commercial officer, Ryan Green, offered his regrets over the collapse of services, promising to rebuild customer relations that have sunk to rock bottom during the busy holiday travel period.

 

"My personal apology is the first step of making things right after many plans changed and experiences fell short of your expectations of us," Green said in a video issued Thursday.

https://www.cnn.com/travel/article/southwest-flight-cancellations-thursday/index.html

For those who have access, the NY Times has a good article that explains a little about the problem with their 'point-to-point' route model versus other airlines that use the 'hub-and-spoke' model used by other airlines:

What Caused the Chaos at Southwest

 

While carriers like Delta, American Airlines and United bounced back after severe winter weather wreaked havoc on holiday travel, the low-cost carrier canceled thousands of flights. Here’s why.

 

Five days after severe winter weather wreaked havoc on holiday air travel across the United States, most major carriers are back up and running.

https://www.nytimes.com/2022/12/28/travel/southwest-airlines-flight-cancellations.html