IKEA online order headache, and some good news

[OneMoreFarang]

 

This is just FYI, in case anybody wants to order a kitchen from IKEA.

 

I used since some time the IKEA online planning tool to configure my new kitchen with lots of details.

Now their promotion ends, so I thought it's time to press that button and order everything.

That didn't work as expected.

 

After I had everything ready configured, I pressed continue. It showed me that there are warnings, but no details about which warnings.

Then one more time continue, and I expected an order form. Instead of that I had the choices of making an appointment or visiting the store. Interesting.

 

Luckily IKEA has a hotline, so I called them. And within maybe 3 minutes I talked to a human who spoke English. Good. I asked how I can order online, and they told me to do that I have to order each item from my kitchen one by one. With over 100 single items that is a lot of work. So I asked them if there is another way. Yes, I can visit the store and then the employees over there type everything in. Great.

 

So I had another look at my list of items (pdf) and then thought about if I should spend 2h in the traffic to the store or do some computer work. I decided for the computer work, and I used Excel to reduce the original 8 page order to a list with 28 different items.

The list of the kitchen configurator lists every single cabinet and then details like drawers, fronts, etc. Instead of showing 4 x Cabinet A then list it 4 times, and all the details 4 times.

So I had to convert this to a list like: 4 x cabinet 60cm wide, 8 big drawers, etc.

Ok, I made that list with Excel.

And then, to add all the parts to the order form, I created search links like this:

https://www.ikea.com/th/en/search/?q=002.710.96

With that I could easily search and add to the cart - one item at the time. I had to go to the cart to change if I wanted 3 or 5 of the same.

With most items that worked fine, but a few were not in stock. I looked for a button like preorder or remind-me-when-in-stock or something like that. No.

So I called the hotline again. No, they don't have any possibility to preorder or let me know when things are in stock again. I should just try from time to time. Great.

 

So I ordered everything which I wanted and which was in stock. Delivery Thursday afternoon.

I ordered all this this morning.

And then I wrote an email to them asking one more time about preorder and I included a list of the items which I still need.

This afternoon I received an answer that items x and y are in stock now, they were not in stock this morning. And for other items they included estimated arrival dates for new stock within this week. Wonderful.

So I tried to order the things which were in stock this afternoon but not this morning. And I could actually order them. I asked for delivery on the same day and time like my order from this morning. Sure, but the same 290B delivery cost like this morning.

The hotline also told me that they will deliver to my apartment in a high floor, not just to outside of the building.

So let's see how the delivery and rest order will work out.

[scubascuba3]

When i ordered my kitchen and other stuff online stock is an issue so you end up having several deliveries rather than one. It's better to do it yourself online rather than hope they will process all the items in person, easy to make a mistake. I assembled some stuff, they assembled trickier things like wardrobes which are heavy

[OneMoreFarang]

41 minutes ago, scubascuba3 said:

When i ordered my kitchen and other stuff online stock is an issue so you end up having several deliveries rather than one. It's better to do it yourself online rather than hope they will process all the items in person, easy to make a mistake. I assembled some stuff, they assembled trickier things like wardrobes which are heavy

Luckily all the important parts will come with my first delivery. If a front panel or two are a little late that is no big deal.

And I will assemble it myself. By now I saw enough construction workers who are not even able to put a screw straight into anything and then use a drill to overwind (not sure if that is the correct word) them.

[OneMoreFarang]

I ordered already some more.

It seems IKEA adds to their stock every day. What was yesterday not there might be in stock tomorrow.

It's a little boring to check every day. But it's good that it doesn't take weeks before items are available again.

 

[scubascuba3]

1 minute ago, OneMoreFarang said:

I ordered already some more.

It seems IKEA adds to their stock every day. What was yesterday not there might be in stock tomorrow.

It's a little boring to check every day. But it's good that it doesn't take weeks before items are available again.

 

Depends on the item, i had to wait a couple of weeks before

[AAArdvark]

Can I order Sweedish Meatballs. 55

[OneMoreFarang]

3 minutes ago, AAArdvark said:

Can I order Sweedish Meatballs. 55

They have them in their shop, ready to eat, even in Thailand. 

 

[sometimewoodworker]

5 hours ago, AAArdvark said:

Can I order Sweedish Meatballs. 55

No food items from the online store

[PETERTHEEATER]

5 hours ago, AAArdvark said:

Can I order Sweedish Meatballs. 55

Yes. They really are the dog's <deleted>.