Before you used to be able to do this direct but they seen to have introduced extra security and password protected the file that is sent by email. I can download the compressed file into the download folder in Windows Explorer. I can see a column headed password and flagged yes. The email says in enter the password which is my date of birth but when I try to extract the file I am not prompted to enter the passord. How do I open the statement file?

I only have experience with single statements in pdf.

There you simply get the password prompt when trying to open  and enter birthday as:

 

yyyymmdd

 

13. April 1958:

19580413

 

The compressed file (zip?):

Can you unpack it without password to single files?

Edited August 3, 20232 yr by KhunBENQ

Topic moved to the Banking Forum.

 

/Moved.

Opens ok for me, file is emailed to you then click on it, you will be prompted to pick an app to use, i use adobe

 

You can view details by clicking on the attached file and entering the following password.

The password format is: DDMMYYYY
DD is your date of birth
MM is your month of birth
YYYY is your year of birth
For example, if your birthday is 5 January 1970, your password is 05011970.

I get an email with 2 files attached. I click on download all and I get a pop up showing a compressed zip file in the downloads folder. When I try to open it it says "Windows cannot complete the extraction. The destinantion file could not be created" I don't get any sort of a prompt to enter a password.

14 minutes ago, KhunBENQ said:

yyyymmdd

 

13. April 1958:

19580413

At least for my K-Bank Credit Card statement is the format is ddmmyyyy.

And for another bank the format is ddmmmyyyy like 01Jan1980

1 minute ago, OneMoreFarang said:

At least for my K-Bank Credit Card statement is the format is ddmmyyyy.

And for another bank the format is ddmmmyyyy like 01Jan1980

Ok my memory might have failed.

Edited August 3, 20232 yr by KhunBENQ

8 minutes ago, Kevin1908 said:

I get an email with 2 files attached. I click on download all and I get a pop up showing a compressed zip file in the downloads folder. When I try to open it it says "Windows cannot complete the extraction. The destinantion file could not be created" I don't get any sort of a prompt to enter a password.

Do you have the app? easy on there

OK might give the app a try.

 

Which year of birth  eg 1953  Christian era or 2496 Buddhist era? Because every time I go into my bank when it involves date of birth they add 543.

2 hours ago, lungbing said:

Which year of birth  eg 1953  Christian era or 2496 Buddhist era?

For me definitely Christian era. They don't add to what is in the passport.

Have you tried using a different web browser? Sometimes I have issues with chrome connecting to an application to open a file, but when I try a different browser like edge it works.

5 hours ago, novacova said:

I haven't tried a different browser but I did wonder that. I use Firefox and I have been having niggling problems in the UK with my online banking not working correctly as well and having to use Chrome.

 

8 hours ago, Kevin1908 said:

 

I stopped using Firefox long ago, too many issues. Using Edge only for business and chrome for other things. Security is the purpose of having a browser dedicated only for business activities. Default browser for other things. Copy and paste links from trusted email to the dedicated business browser etc