IvorBiggun2 Posted May 21 Share Posted May 21 Two days ago I had a watch delivered from Lazada (cod). Before the delivery guy hands over the item he needs to be paid. Not a problem. On the exchange I noticed my delivery was kinda light. On checking the package I noticed the end had been torn open and repaired. There was no watch. I spoke with the delivery guy but he wouldn't refund me and he got no support from his delivery office. I immediately got onto Lazada and asked for a refund. To do that one has to return the item undamaged. For me I haven't got an item to return. What happens next???? 1 Link to comment Share on other sites More sharing options...
proton Posted May 21 Share Posted May 21 How much was it? 3 Link to comment Share on other sites More sharing options...
2baht Posted May 21 Share Posted May 21 Watches are best bought from watch shops! 2 2 1 Link to comment Share on other sites More sharing options...
IvorBiggun2 Posted May 21 Author Share Posted May 21 5 minutes ago, proton said: How much was it? Irrespective question. 4 minutes ago, 2baht said: Watches are best bought from watch shops I'll try to remember that. Doh 1 1 Link to comment Share on other sites More sharing options...
Popular Post Gaccha Posted May 21 Popular Post Share Posted May 21 11 minutes ago, IvorBiggun2 said: I immediately got onto Lazada and asked for a refund. To do that one has to return the item undamaged. For me I haven't got an item to return. What happens next???? You were literally on the phone with the people who could answer your question.... Obviously, the thing to do is enter into the dispute mechanism of Lazada. Every single time I have disputed in order I have always won. And that includes times when no item arrived in the package. There is an enormous advantage in paying in advance. For those who are not tech savvy it does feel like paying on delivery is the best way to go. But it simply isn't the case. Had you paid in advance, your case would be much stronger with Lazada. Part of the reason for this is because Lazada are able to give a trust rating to you; people who are highly trusted will automatically receive a refund. I know this because they sent me an email telling me they did this with my refund request. A seller disputed my refund request I sent the package back to them, and as soon as the package was scanned at the post office the refund was made. The seller was forced to comply. If you have paid in advance they can rule out lots of scams which are completely endemic to ordering online. This massively favours you. 3 1 1 1 2 Link to comment Share on other sites More sharing options...
OneMoreFarang Posted May 21 Share Posted May 21 22 minutes ago, IvorBiggun2 said: Before the delivery guy hands over the item he needs to be paid. Can you look at the package before you pay? I always paid when I ordered and never had any problems. 1 Link to comment Share on other sites More sharing options...
freeworld Posted May 21 Share Posted May 21 (edited) Lazada has a procedure when receiving and opening a parcel (video, photos, description etc...) and if there is a problem then reporting it on their website for assessment and refund/replacement. The info is available on their website. Edited May 21 by freeworld 2 Link to comment Share on other sites More sharing options...
Popular Post Robert Paulson Posted May 21 Popular Post Share Posted May 21 You’re screwed. You will never get a refund. 100%. The reason is lazada is a scam. The sellers are good. Lazada does not refund if they can help it. 2 3 5 3 Link to comment Share on other sites More sharing options...
Popular Post IvorBiggun2 Posted May 21 Author Popular Post Share Posted May 21 Good news. My wife has been in touch with Lazada and they are going to refund me via my wallet. Thanks to all who replied. 3 1 5 Link to comment Share on other sites More sharing options...
Popular Post Toxane Posted May 21 Popular Post Share Posted May 21 5 minutes ago, Robert Paulson said: You’re screwed. You will never get a refund. 100%. The reason is lazada is a scam. The sellers are good. Lazada does not refund if they can help it. For me it's quite the opposite. I never had a single problem with refunds on Lazada. I always pay when I order. Never CoD. 1 3 2 Link to comment Share on other sites More sharing options...
CharlieH Posted May 21 Share Posted May 21 Resolved. CLOSED 1 Link to comment Share on other sites More sharing options...
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