JAS21 Posted May 21 Share Posted May 21 Hi guys Does anyone hgave a phone number to contact them please ... Link to comment Share on other sites More sharing options...
Liverpool Lou Posted May 21 Share Posted May 21 Some numbers are listed if you Google it, but not a Thai number if that's what you're after. Link to comment Share on other sites More sharing options...
IvorBiggun2 Posted May 21 Share Posted May 21 https://wise.com/help/ Link to comment Share on other sites More sharing options...
treetops Posted May 21 Share Posted May 21 I have these details noted down although they are from some time ago: email: support (at) transferwise.com phone: +44 203 695 0999 Link to comment Share on other sites More sharing options...
JAS21 Posted May 21 Author Share Posted May 21 30 minutes ago, NE1 said: Thank you ...problem sorted. 2 Link to comment Share on other sites More sharing options...
AAArdvark Posted May 22 Share Posted May 22 So UK number only? Link to comment Share on other sites More sharing options...
Andyfez Posted May 22 Share Posted May 22 If you're using the app, you can contact them through the app Link to comment Share on other sites More sharing options...
Skeptic7 Posted May 22 Share Posted May 22 24 minutes ago, AAArdvark said: So UK number only? In the past (TransferWise days), there was a US number which I used a few times. Was quickly connected to a human and service was good. Don't think that number is active any longer. Link to comment Share on other sites More sharing options...
Bangkok Barry Posted May 22 Share Posted May 22 Google 'how to contact Wise'. Link to comment Share on other sites More sharing options...
Jeffrey346 Posted May 22 Share Posted May 22 US number. 1 844 926 4386. or. 1888 908 3833 1 1 Link to comment Share on other sites More sharing options...
Sticky Rice Balls Posted May 22 Share Posted May 22 ive gotten companies to respond via twitter...esp if they need to do damage control......can be useful tool Link to comment Share on other sites More sharing options...
Wrwest Posted May 22 Share Posted May 22 4 hours ago, Jeffrey346 said: US number. 1 844 926 4386. or. 1888 908 3833 I recently used the 1888 908 3833 number quite a bit calling over Skype trying to figure out why I could no longer have Wise withdraw my $2200.00 a month from my Fidelity Investments Cash Account and transfer it into my Bangkok Bank Account. This had worked well for over a decade. Seems that Wise is now using "Plaid" as an intermediary somehow. Look at the Wise website and you will see Schwab, Wells Fargo, Bank of America, etc. are listed ... but not Fidelity. Finally got to talk to a Wise Rep. who found that Fidelity does not allow for "Plaid" to make the withdrawals. End of my relationship with Wise, sadly. Dropped back and now using Wire Transfer from Fidelity direct to my Bangkok Bank Account in Thailand. how does it shake out? Still less than $20.00 to do a transfer. 1 Link to comment Share on other sites More sharing options...
Seeall Posted May 22 Share Posted May 22 On 5/21/2024 at 3:33 PM, JAS21 said: Hi guys Does anyone hgave a phone number to contact them please ... They don't like talking with anybody and emails they don't understand any emails either I always ask for clarification because they can't understand you 2 1 Link to comment Share on other sites More sharing options...
AlaskaDave Posted May 23 Share Posted May 23 On 5/21/2024 at 11:28 PM, Jeffrey346 said: US number. 1 844 926 4386. or. 1888 908 3833 I'm in the states right now and I just tried both of those numbers. All you get is a robo-voice telling you to use the online Help Centre. They don't connect with a live person anymore. Link to comment Share on other sites More sharing options...
Jeffrey346 Posted May 23 Share Posted May 23 9 hours ago, AlaskaDave said: I'm in the states right now and I just tried both of those numbers. All you get is a robo-voice telling you to use the online Help Centre. They don't connect with a live person anymore. I just tried the first number and it worked for me.. Yes, the recording does ask you use the online help but if you are within normal business hours you get the message to press 1 for live help. Link to comment Share on other sites More sharing options...
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