New Truevisions box - Where have the music channels gone ?

[Pumpuynarak]

I had a new Truevisions box fitted yesterday and low and behold the music channels have disappeared, i tried all channels using the remote with no success. I am a daily user/listener to the Rock Channel No 708 so i'm really not happy.

 

I will be contacting Truevisions this morning to find out what is going on, it will require a visit to their branch in my local Lotus as calling their 1242 number reaps no success.

 

They really are becoming a POS imo.

[DUS]

So what did they say?

What is that "new box"?

 

[DUS]

Those radio channels, afaik, are only available if you watch through Truevisions´ cable tv service and not via their TrueID/TrueNow service. 

At least this is how it is at my end.

[DUS]

If you've got the Hybrid+ box or what it is called and you still have it connected to coax cable then you need to change the "input source" on the box.

[DUS]

Pretty sure it is a change of cable TV to TrueID/TrueNow that you/the technician did when swapping to the new box. But nothing that can be fixed manually if you still subscribe to their cable TV service

 

[CharlieH]

MOVED to TV forum