HauptmannUK Posted October 5, 2024 Posted October 5, 2024 About 9 months ago I signed my wife and myself to Spotify Premium in Thailand using my Thai address and SCB card. We travel a lot but spend more time in Thailand than anywhere else. Arrived in UK 6 days ago to visit family and yesterday received an email from Spotify saying that 'we think your account is registered in the wrong country. Please change your payment card to one registered in the country where you are streaming'. Obviously they want me to pay UK prices and not Thai prices. I contacted their 'support' and got nowhere. Basically unless I change payment to a UK card they will cancel my Premium account in 7 days. This seems counter to their marketing which says customers can use Premium accounts overseas indefinitely. When I pointed this out, the CS assistant immediately closed the chat. Anyway, I'll let them close my Premium account and listen to Spotify using a free app called 'Xmanager'. Very difficult to have sympathy for these streaming companies when they complain about 'piracy'.
FarangRimPing Posted October 6, 2024 Posted October 6, 2024 I just spent a month driving around the US using my Spotify Thai account. No issues at all.
HauptmannUK Posted October 6, 2024 Author Posted October 6, 2024 6 hours ago, FarangRimPing said: I just spent a month driving around the US using my Spotify Thai account. No issues at all. Indeed. I've used it overseas before with no issues but this just happened couple of days ago. I'm not making it up....
Nemises Posted October 6, 2024 Posted October 6, 2024 I have issues using it overseas. Message says words to the effect of “14 days only when using abroad” so I then open my VPN to tell it I’m in Thailand. Issue sorted. 1
Watawattana Posted October 7, 2024 Posted October 7, 2024 I'm based in Hong Kong, and pay for it using an HK card. I travel a lot and my account never has any issues.
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