I am trying to book a flight on air asia, Buriram to Don Mueang in January

 

It gives me the flight at a price of about 1500 baht including 7kg carry on.

 

Thats fine, but I want to add a suitcase also, and obviously pay a bit more, but just do not see an option to do so.

 

Have they stopped carrying suitcases now?

you have to send the suitcase by minivan 

With all the constant changes it has turned into the worst airline website I have ever used. Nothing ever works. I am completely stressed and aggravated eery time I buy flights and almost alway have to go through agoda. that does not help you though because you can't add suitcases though agoda.

I am sure you can add suitcases but Air Asia website SUCKS. Good luck.

10 hours ago, steven100 said:

you have to send the suitcase by minivan 

Someone else said that too.

 

Surely that can not be the case!

 

11 hours ago, croftrobin said:

I am trying to book a flight on air asia, Buriram to Don Mueang in January

 

It gives me the flight at a price of about 1500 baht including 7kg carry on.

 

Thats fine, but I want to add a suitcase also, and obviously pay a bit more, but just do not see an option to do so.

 

Have they stopped carrying suitcases now?

The option appear in "Add-ons" along with meals, seats, and all the other options.  Added after you enter passenger details. (20kg is 460.10 as an example)

Wait a day and try again.

 

I had a similar situation booking a flight from CNX to DMK - the luggage add-on function for the flight I intended to book was inoperable.  I checked other flights, same route, and luggage add-on functionality was available, so the website "problem" was with that particular flight.

 

I waited 24 hours, tried my preferred flight again, and the error had been corrected.

OK I have found the problem

 

I use Firefox or Chrome for my browsing.

 

I tried the site using EDGE and can now see the add baggage option with that browser.

You do not add suitcases you add weight. 

All airlines should start to weight passengers WITH luggage.

That way the fares would be fair....

Skinny ones could have more luggage.

Edited October 18, 20241 yr by GypsyT

3 minutes ago, GypsyT said:

All airlines should start to wright passengers WITH luggage.

That way the fares would be fair....

Skinny ones could have more luggage.

No, it was Wright brothers who invented the plane. I think you meant WEIGH pax together with luggage, to which I agree.

On 10/17/2024 at 7:33 AM, steven100 said:

you have to send the suitcase by minivan 

That's convenient.

On 10/17/2024 at 5:13 AM, croftrobin said:

I am trying to book a flight on air asia, Buriram to Don Mueang in January

 

It gives me the flight at a price of about 1500 baht including 7kg carry on.

 

Thats fine, but I want to add a suitcase also, and obviously pay a bit more, but just do not see an option to do so.

 

Have they stopped carrying suitcases now?

You don't add a suitcase but additional KG's

On 10/17/2024 at 5:52 AM, poobear said:

With all the constant changes it has turned into the worst airline website I have ever used. Nothing ever works. I am completely stressed and aggravated eery time I buy flights and almost alway have to go through agoda. that does not help you though because you can't add suitcases though agoda.

I am sure you can add suitcases but Air Asia website SUCKS. Good luck.

Should be very easy on screen but AA is determined to not communicate  with customers.

 

My only suggestion is to go to Buriram airport at a check-in time and ask the check-in staff. They should know the policy on this. 

On 10/18/2024 at 11:15 AM, scorecard said:

Should be very easy on screen but AA is determined to not communicate  with customers.

 

My only suggestion is to go to Buriram airport at a check-in time and ask the check-in staff. They should know the policy on this. 

I've just had a look at the website.

 

Par for the course. Departure airport, arrival airport, date, number of passengers. Hit "search". Flight availability comes up. Click the flight you want then click the type of ticket you want. "Premium Flex" includes extra baggage.