Transferring Banking Apps to new phone (2024)

[phetphet]

I have already successfully moved my BKK Bank and K-Bank apps across to my new iPhone without any problems. Very easy.

However. I am having no success with my SCB Easy app and before I make the journey to my SCB branch I thought I would ask here if anyone has any ideas on something I might be doing wrong. Although it does seem pretty straightforward. If not, I guess it's off to the bank tomorrow.

 

Checked VPN is OFF.

Tried with wifi both ON and OFF.

Agreed consent to verify phone number with provider.

Clicked I am already an SCB Customer

Provided info requested, in correct format: Passport Nationality, Passport number, Date of Birth.

Click Next > Get Sorry. Try Again

 

[phetphet]

UPDATE:

So I went to SCB. Was put on the phone to SCB Security. Turns out they don't yet have the facility to do facial scans for passports yet. Their words, not mine.

So they had to set up a temporary Facial Scan Exemption. After some security checks I was told it would take between 2 and 24 hours to receive the text. It actually came through in an hour. So all now set up.

 

So it seems as if SCB are a little behind BKK and K- Banks.

 

 

[bamnutsak]

I was able to transfer SCBEasy to a new phone on my own, instantaneously.

 

With BBL I had to visit my branch for a photo for their facial recognition system.

[KhunBENQ]

17 hours ago, phetphet said:

Turns out they don't yet have the facility to do facial scans for passports yet. Their words, not mine.

So they had to set up a temporary Facial Scan Exemption.

I am happy they don't have that facial scan.

At Bangkok Bank that's a damned mess.

Often had to give up in frustration.

I can use both SCB and Kbank without doing grimaces.

For bigger transactions at Bangkok Bank I have to use web site and OTP.