I asked. I got many apologies. I explained to the store manager that Westerners see the service charge as a tip.
They don't know and do not tip the waitresses, who get nothing from the semi-legal pickpocketing by the restaurant chain.
Waitresses pay for it in labor, and the restaurant garners more profit, which they do not share.
STOP corporate pickpocketing!
I haven't been there. Perhaps the food is better there. Of course most visitors stay on the beaten track and so are subject to the ridiculous pricing, taxes, tipping, additives and...marketing. I cannot say that I have been everywhere, but I describe my experience. Apologies if it doesn't align with your belief system.
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