Siemens front load washer repair

[grin]

According to https://www.siemens-home.bsh-group.in.th Siemens stopped selling appliances in Thailand in 2018 but they still offer repairs throughout Thailand. We bought a nice Siemens front load washer floor model from Powerbuy in 2018 and we were aware that it was a discontinued model but we were not aware that Siemens was leaving Thailand. However, with the huge discount we figured it was worth it even if we had to toss the washer after a few years.

 

Now it just shows an error code and I suspect it needs some minor repair like replacing the motherboard/keypad. We could easily buy a new washer but I really like the features on this Siemens model. I have spoken with the people at the Siemens Bangkok number for service shown in the link provided above and they have assured me that we can get a service call in Chiang Mai for a fee of 1300 Baht. However, it has been over a week now and no call from them. I did remind them after one week that we are still waiting for them to call us to set an appointment for the service call.

 

Does anyone know of any appliance repair shops that can service Siemens appliances here in Chiang Mai? We have tried the few repair shops in our Pa Daet area and nearby but none of them service Siemens appliances. Amorn used to have people that worked on Siemens appliances but they are no longer employed there. Also Powerbuy has no recommendations. Based on the link above it seems like parts for Siemens appliances are still available in Thailand.

[daveAustin]

What’s the error?

[grin]

E18 - drainage problem according to web searching but it drained fine on its last load. Now it shows E18 when trying to start a load and it just displays the error code and does nothing. There's no water in the drum so it doesn't make sense that it's trying to drain. That's why I thought maybe the motherboard/keypad had given up the ghost. However, on second thought, maybe the pump died and it does a self check before starting a load.