My UK pension provider pays into Bangkok Bank London. From there it is paid into my Bangkok Bank here. In my bank book it shows as transfer which implies it is a transfer within Thailand. My annual visa- non O retirement - was initially refused as neither the statement of income ( bank) nor my passbook indicated foreign transfers. No paperwork showing the origin being provided. Decently enough the IO made a phone call to my bank here and gave me my extension. Subsequently I visited head office in Bangkok. Confusion ensued with staff running around in droves waving my bank book chattering like magpies reluctant to believe that credit advice papers are not provided. They then informed me that the numbers code next to the incoming monthly transfer would indicate the scource. It does not. This number is the branch number. There is it seems a hole in the system. My local branch wants nothing to do with the problem simply asking about credit advice papers ( monthly) wich don't exist. Any advice would be most welcome

I've seen on this site many times recently that if the bank statement is in Thai the transfers would be shown as being from abroad. (Not sure about from BBL London though)

I have had statements in Thai and in English .neither shows the origin of the funds.

2 hours ago, john smith said:

My UK pension provider pays into Bangkok Bank London. From there it is paid into my Bangkok Bank here. In my bank book it shows as transfer which implies it is a transfer within Thailand. My annual visa- non O retirement - was initially refused as neither the statement of income ( bank) nor my passbook indicated foreign transfers. No paperwork showing the origin being provided. Decently enough the IO made a phone call to my bank here and gave me my extension. Subsequently I visited head office in Bangkok. Confusion ensued with staff running around in droves waving my bank book chattering like magpies reluctant to believe that credit advice papers are not provided. They then informed me that the numbers code next to the incoming monthly transfer would indicate the scource. It does not. This number is the branch number. There is it seems a hole in the system. My local branch wants nothing to do with the problem simply asking about credit advice papers ( monthly) wich don't exist. Any advice would be most welcome

Where is the conversion taking place? I would guess that Bangkok Bank in London is converting to Baht and then transferring, rather than sending as Pounds and allowing the conversion to take place in Thailand.

Of course I could be wrong. Check it for yourself.

https://www.bangkokbank.com/en/Personal/Other-Services/Transfers/Transferring-Into-Thailand/Transfer-money-from-UK-to-Thailand-via-London-Branch

You can choose to transfer in GBP or THB during the registration process at Bangkok Bank’s London branch.

Details	Conversion Options (Select the appropriate "clearing service accounts" or indicate your preference when registering for the service at Bangkok Bank London)
	When transferring funds in baht: 92 00 10 00	When transferring funds in pounds sterling: 92 00 20 00
Exchange rate	Pounds sterling converted to Thai baht using our London branch's exchange rate	Pounds sterling converted to Thai baht using the daily TT buying rate in Thailand
Transfer fees (Bangkok Bank London branch)	GBP 15	GBP 20
Transfer fees (for depositing funds into a recipient’s account at Bangkok Bank Thailand)	No transfer fees	An additional international fee of 0.25% of the transferred amount (minimum 200 baht, maximum 500 baht) will be deducted by Bangkok Bank in Thailand before crediting funds into a recipient account.
Transfer fees (for transferringfunds to other banks in Thailand)	No transfer fees	An additional international fee of 0.25% of the transferred amount (minimum 200 baht, maximum 500 baht) + 150 baht will be deducted by Bangkok Bank in Thailand before transferring funds to other banks in Thailand.

Funds will be received in Thailand the next working day after the funds are received by Bangkok Bank in London.

3 hours ago, john smith said:

My UK pension provider pays into Bangkok Bank London. From there it is paid into my Bangkok Bank here. In my bank book it shows as transfer which implies it is a transfer within Thailand. My annual visa- non O retirement - was initially refused as neither the statement of income ( bank) nor my passbook indicated foreign transfers. No paperwork showing the origin being provided. Decently enough the IO made a phone call to my bank here and gave me my extension. Subsequently I visited head office in Bangkok. Confusion ensued with staff running around in droves waving my bank book chattering like magpies reluctant to believe that credit advice papers are not provided. They then informed me that the numbers code next to the incoming monthly transfer would indicate the scource. It does not. This number is the branch number. There is it seems a hole in the system. My local branch wants nothing to do with the problem simply asking about credit advice papers ( monthly) wich don't exist. Any advice would be most welcome

I get an automatic credit advice emailed to me every month, you just have to ask them to set it up for you.

2 hours ago, garygooner said:

I've seen on this site many times recently that if the bank statement is in Thai the transfers would be shown as being from abroad. (Not sure about from BBL London though)

That's a peculiarity of Kasikorn Bank only I believe.

Thank you to those who responded to my post. This will require a short( ish) explanation. I obtain my annual visa renewal using the income method. Amongst a host of papers to be provided is a list of 12 monthly debits and credits within my account. This comes from head office. I hand this to the IO. It is handed back immediately. The IO is only interested in my bank book records. Examining the 12 monthly accounts from head office I found a brief note next to the transfers from London saying where the money was sent from. This obviously did not correspond with the notation in my bank book. Problem solved. It is sad that neither head office nor my local branch understand their own system.

8 hours ago, IsmeUno said:

Where is the conversion taking place? I would guess that Bangkok Bank in London is converting to Baht and then transferring, rather than sending as Pounds and allowing the conversion to take place in Thailand.

You may well be right. When I made transfers from my UK bank account to my BBL account through their London branch (up until the time they required me to jump through a number of hoops with zero advance warning), I opted for GBP-to-THB conversions to be performed at the Bangkok end, which resulted in transfers being coded FTT (standing for Foreign Telegraphic Transfer) in my passbook.

In any event, it would appear that the OP's situation has now been resolved.