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Malaysia-Singapore commuters urged to travel earlier

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Photo courtesy of MCBA / New Straits Times

Thousands of people travelling from Johor Baru to jobs in Singapore have been urged to begin their journeys earlier as authorities seek to reduce severe morning congestion at the Bangunan Sultan Iskandar border complex.

The Malaysia Border Control and Protection Agency, known as MCBA, said monitoring showed that most Singapore-bound workers were reaching the complex within the same peak period.

Arrivals were concentrated between 6.30am and 7.30am, creating a sudden surge at immigration checkpoints and longer waits at inspection counters.

Commuters asked to stagger travel times

MCBA advised workers to stagger their journeys and, where possible, avoid the busiest one-hour window.

Travellers were also asked to follow officers' directions and move towards open counters farther along the immigration hall. The agency said distributing passengers more evenly should help speed up processing.

Users of the MyNIISe digital platform should generate and update their QR codes before reaching the inspection lanes. Updating a code at the counter takes additional time and contributes to congestion, according to the agency.

Digital clearance systems expanding

MCBA said digital border platforms would continue to expand as manual counters are gradually reduced under the government's digitalisation plans.

Passengers must also join the lane assigned to their chosen clearance method, whether a manual counter, MyBorderPass or MyNIISe. Entering the wrong queue can disrupt the movement of other travellers and delay processing.

The agency said cooperation from the public remained essential to keep border clearance safe and orderly. More than 400,000 people use Malaysia's two land crossings with Singapore each day.

What it means for foreigners in Malaysia

The advice applies particularly to foreign residents in Johor who commute to Singapore, travel for business or make early flights and appointments across the border.

Travellers using QR-based clearance should prepare the code before joining a lane and confirm that they are using the correct system. Those with fixed reporting times should allow additional time during the 6.30am to 7.30am peak, as the agency's request does not guarantee shorter queues on any particular morning.

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22 July 2026

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