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It is my understanding that few people know their rights in case of delays, cancellations, over-bookings etc.

Here's a tip on how to learn your rights and amount of compensation that you're entitled too.

http://ec.europa.eu/transport/air_portal/p...ormation_en.htm

On the homepage scroll to "Press releases and choose :

16/02/2005. Air transport: Europe reinforces passenger's rights ( IP/05/181)

Choose your language and what type of document you want. (I find -DOC - to be the clearest)

Also note that these regulations are for ALL airlines for flights originating in the EU.

Hope to have helped.

cheers

onzestan

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