Can Not Connect To Antivirus Update Server

[ozymandious]

Ok guys here's one that has me completely boondoggled.

On my recent trip back to the states I got my wife a nice new compact Dell XPS 1330 laptop.

I didn't know it at the time but it's a 64 bit version of Win Vista home premium SP1. (This may or may not be the key to my problems, the 64 bit part)

It came preloaded with Norton internet security for a month so I went ahead and turned the crap-ware on and figured I'd use it until I did all the updates the machine needed and then switch it over to Avast.

Internet works fine, windows update works fine. Norton and windows defender cannot find their respective up date servers.

Time passes and last night I removed Norton, updated windows defender (can update now) and then through on Avast.

After reboot I can not get IE to load a web page, but Outlook works (can send/receive) and Avast cannot update itself / cannot find server.

Strange.... I try turning off the "Web Shield" module of AVG and now IE can load pages but still Avast cannot connect to update it self.

I go to the avast help/support/FAQs and add every thing that I can as an ecception to windows firewall but still can not connect to update server.

I then remove Avast and place AVG on the Machine.

Same problem: Can load web pages but cannot reach Anti-virus update server to update definitions/program.

I do the firewall safety dance again and still no dice.

I remove AVG and try Anti-Vir

Same problem again?????

I give up and go to bed

All Anti-virus's that I tried stated that they were Vista 64 bit compliment and I DL'ed them from their own home pages.

Anybody have any clue what's going on or how to correct it??? How do I get my Antivirs to update it self when the preloaded one couldn't do it??

[regedit]

All Anti-virus's that I tried stated that they were Vista 64 bit compliment and I DL'ed them from their own home pages.

For me AVG runs on 64 bit Vista with no problem.

Either Norton or McAfee or both used to leave traces on your system when you do a normal 'uninsall'. Have you checked if there is a true uninstaller/cleanser on their website so that all traces are removed ? Also clean registry & restart before reinstall new anti-virus.

[ozymandious]

Thank you for all your help

It turns out left over Norton crap was holding back my PC

I used the Norton Removal tool and now the machine is functioning nicely.

http://service1.symantec.com/SUPPORT/tsgen...005033108162039

Case closed.