Maxnet Internet Any Good?

[WeeGB]

Hi, I normally connect to the internet up here in Phetchabon, by dial up card. However the latest one just will not work, (TT&T are looking into it), and to be honest when they do work, it's very slow, 31.2kbps.

TT&T have said that they have there own dial up service which is 500 Baht a month, with some kind of cheap overseas phone calls built in, difficult to understand, my wife (Thai) speaks good english, but not computerspeak, and they also gave a leaflet (in Thai) about a company called Maxnet, who appear to offer 2Mbps, but there is no mention of fees(??).

Has anyone used either of these and are they any good ?

Any information is much appreciated. Thank you.

[marcus]

Hi, I normally connect to the internet up here in Phetchabon, by dial up card. However the latest one just will not work, (TT&T are looking into it), and to be honest when they do work, it's very slow, 31.2kbps.

TT&T have said that they have there own dial up service which is 500 Baht a month, with some kind of cheap overseas phone calls built in, difficult to understand, my wife (Thai) speaks good english, but not computerspeak, and they also gave a leaflet (in Thai) about a company called Maxnet, who appear to offer 2Mbps, but there is no mention of fees(??).

Has anyone used either of these and are they any good ?

Any information is much appreciated. Thank you.

I'm happy with my Maxnet account. If you plan to download a lot from international sites (torrents etc), better buy one of their more expensive Premier accounts. Just for normal surfing and an occasional download, the cheap home package will do the job.

[WeeGB]

Marcus, thanks for the info, do you mind telling me how much it costs, the office in phetchabon is hopeless, don't seem to know much about anything. They smile a lot though.

[parryhandy]

Low package as well for me in khon kaen, no complaints.

price list here

http://www.maxnet.co.th/promotion_inside_en.php?promtid=1

Edited February 17, 2009 by parryhandy

[marcus]

It depends of what you are looking for. The cheapest Indy package costs 599, the most expensive Biz costs 27.500

See : http://maxnet.co.th/product_adsl.php

For the occasional surfer who doesn't need VOIP and a lot of international bandwith, the thb 599 Indy package is ok. If you need something more reliable, the Premier packages are your thing.

[Mister Fixit]

I'm looking into Maxnet too as it sems a lot cheaper than True.

However, one thing that puts me off is that when I dial their 1103 number, it asks me to press 9 for English, then when I do, what do I get? Thai, of course! Now if they can't even set their phone system up properly, it begs the obvious question ...

[Lost in LOS]

i have their indy package. 2 meg. it was running slow but last night i brought a top of the line belkin modem. might be coincidence but i did a speed test this morning

wireless 3,5 meg

wired 4,5 meg

its flying but maybe slow down agin

usually it is pretty goo

[anothertorres]

i have their indy package. 2 meg. it was running slow but last night i brought a top of the line belkin modem. might be coincidence but i did a speed test this morning

wireless 3,5 meg

wired 4,5 meg

its flying but maybe slow down agin

usually it is pretty goo

can you give me the details on the modem you bought, please?

[anon25424354]

Hi there, I live just a little outside of Bangkok and I'm having some issues with MaxNet as well.

I should have seen it coming. I registered for MaxNet on January 27, 2009 and according to the contract, installation is anywhere up to 15 days.

So on February 16, the sub-contractors (tech) came to tell me that the landlines in front of my house was completely filled and that I would have to either chose one of these options:

1) Accept a 18 month contract; thus where the subcontractor will drag the landlines from the houses located 3 kilos back to my house.

or

2) Per the sales rep; if I wait another 2 weeks (first week of March) they will expand the landlines in front of my house and in addition for the wait I will get a wireless router.

So, I chose option "2" Free wireless router.... why not?

Turns out, my sales rep never called me back to inform me of the status and the call center was just managed by a bunch of idiots;

doesn't end there.... I have tried calling my sales rep many times and most of the time she doesn't answer, or answers once in a blue moon and apologizes because she was in a meeting.

So by the time they installed my internet, it was March 31 (totally off from first week of March - which is what they promised).

Oh! and the technician didn't have the wireless router to install for me because it was never part of the contract but a verbal promise, hence the sales said they ran out of the wireless router and I should get one in another week.

Oh! and listen to this.... I got so pissed off when I heard this from my technician; he said that my wiring would be similar to my next door neighbor's wiring. That's when I learned that my neighbor who moved in his new house a month after me and registered for MaxNet 3 weeks after me got his installation done 1 week before me. There was no order what so ever. I think TT&T is totally unorganized and screwed everybody up.

In addition, it's been 6 days since installation and I'm now having downtime problems.

When I called the 1103 call center....I get the same treatment as others.

I call the call center... they reply "someone will call you back" it's been over 1 hour and still no one called.

Two hours later, I call again, they reply " we got your call earlier and have passed it on to the technicians so some one will call you back.

I think they just sit and listen to our complaints!

I'm getting really fed up with TT&T that I'm thinking about complaining to the BBB (Better Business bureau) of Thailand. (Kaw-Saw-Baw).

Plus, I've tried searching for the owners of TT&T and got nothing. They are very discreet about their privacy.

But still they should have more information on their website as to who the Board of Dir's are etc.

I feel as if I got conned. If anyone gets lucky and finds the names of the owners of TT&T please pass it on.

I'm definitely file complaints. Also, send bad raps to the news and media about them.

[allexx]

I'm looking into Maxnet too as it sems a lot cheaper than True.

However, one thing that puts me off is that when I dial their 1103 number, it asks me to press 9 for English, then when I do, what do I get? Thai, of course! Now if they can't even set their phone system up properly, it begs the obvious question ...

Go for the Premier pack 2MB/1MB....1090 Baht/m plus 7% VAT.

[JetsetBkk]

... a company called Maxnet, who appear to offer 2Mbps.... are they any good....

An appalling company with hopeless service. Please stay away from them - everyone should move to TOT.

[allexx]

... a company called Maxnet, who appear to offer 2Mbps.... are they any good....

An appalling company with hopeless service. Please stay away from them - everyone should move to TOT.

[Hyponeros]

I choose the cheapest package and for connections outside of Thailand it is very slow. I cannot send emails via linkedin.com and sometimes I have to open a website 2 or 3 times before it actually opens.

Last Saturday around 7.00pm I called to France via skype and I had no problems. At 10.00pm I was supposed to call the UK but I couldn't hear the guy.

If you are patient go ahead if not try with a better package. I talked to different people about internet in Thailand and most are unhappy with their connection. After sale service? They have no clue about anything and they are never responsible about anything.