Turbo Tax Refuses To Reload

[noise]

Friend's interesting problem; glad it is not mine!

1. 
   
   1. 
      
      
   2. Had TurboTax (TT) basic CD; installed on computer. Ran OK
      
   3. Needed Calif; bought on line for $39.95 (apparently a full package, Federal and State from the cost); download automatically.
      
   4. Completed returns. Learned E-filing not included. Paid $14.95 for that; download automatically.
      
   5. In process of transmitting Federal return via TT web site, power failed; hard failure, no UPS.
      
   6. Power came back, rebooted, TT would not run; stated another instance of program already running. How could that be? Task manager showed nothing running.
      
   7. All the following attempted while signed in as administrator (i.e., only has one account; no formal admin account set up).
      
   8. Start panel showed 2 programs. Deleted one; didn't help.
      
   9. Control panel, add/remove programs showed only one TT program. deleted it. Re-tried loading TT from CD; same problem.
      
   10. Searched for all TT files on all drives, hidden included; deleted all (except for the data files from before power failure).
       
   11. Tried to reload from CD. Stated TT already exists and aborted installation.
       
   12. Tried control panel, add/remove programs again, selecting REPAIR TT; didn't work.
       
   13. Tried running CD in SELECTIVE STARTUP MODE; CD says TT 2008 still exists.
       
   14. Googled TT problems and found 2 suggestions. Tried #1: run setup.exe /u /l; install from CD; didn't work.
       
   15. Tried #2: run setup.exe /f; install from CD; didn't work (i.e., didn't work in each case in that the CD starts and then the error msg comes up: 1605 Unable to flush wrapper.msi.
       
   16. TT says if you get this error msg, go to Add/Remove programs and delete TT. If that doesn't work go to #13 & #14 above.
       
   17. Re-opened emails on buying full new package to get state return: no trace for downloading on line.
       
   18. Turbo Tax on line help NOT AVAILABLE AT THIS TIME; live telephone support not available.
       
   19. Ran registry cleaner; no help.
       
   20. Rebooted many times during this process; no help. Search entire system: no TT files exist except data files from pre-power failure. Still can not load from CD.
       
   21. 
       Have data files but no program; what to do????
       
       

Edited March 31, 2009 by noise