Can't Get Connected

[Penangkaki]

I have a ZyXEL wireless router from True. How can i get it to connect to my laptop?

My laptop can see it but cannot get connected.

When i connect them using an ethernet cable they work fine.

Very much appreciate your help.

[webfact]

Looks like you need to type in the pass key you have set in your wireless router security.

Without it it won't connect

[babuhavas]

even i had the same problem,just call to true call center and they will guide you,mine was solved in few minutes

[beano2274]

are you getting a prompt to insert your password?

[Penangkaki]

I'm not getting a prompt to insert my password.

Tried calling True call center but got a message to leave my number so that they can call me back within 24hrs..........still waiting.

[opalhort]

When connected via cable, have you tried to change the WiFi settings in your router?

Try to unprotect the WiFi temporarily to see if it works or you may have to enter the MAC number of the laptop as an allowed equipment to access the router.

Not sure how this is done on your router but there are ways.

The router address is probably something like http://192.168.1.1

opalhort

[webfact]

Don't know what Notebook brand you have or how old your notebook is.

Be aware older models can not connect to the newer security mode i.e. WPA or WPA2

If the wireless adapter in your notebook can only catch WEP than you must set your router to WEP

Opalhort is right. Xyxel IP is 192.168.1.1 and the pw is 1234 (in case you must reset the router)

[Penangkaki]

Thanks guys, will give your suggestions a try. Am getting better tecnical help here than True.