Zen Posted June 29, 2009 Share Posted June 29, 2009 Hi I urgently need help from someone... I'm using a laptop running on Windows XP Home Edition. Suddenly when I start my laptop, my Desktop is empty. I only see my wall paper, but nothing else. No Start menu, no taskbar, no icons, nothing at all!! What happened?? Please help!! Thank you so much!! Link to comment Share on other sites More sharing options...
eek Posted June 29, 2009 Share Posted June 29, 2009 (edited) Try: Right click on desktop>Arrange icons by>Show Desktop Items. ------ Edit: Oh..no start menu either..ok..um...i have no idea... sorry Edited June 29, 2009 by eek Link to comment Share on other sites More sharing options...
Zen Posted June 29, 2009 Author Share Posted June 29, 2009 I tried right click....nothing appeared Link to comment Share on other sites More sharing options...
lopburi3 Posted June 29, 2009 Share Posted June 29, 2009 Do you by any chance have the video set for dual display and moved the desktop to the other monitor? Link to comment Share on other sites More sharing options...
Zen Posted June 29, 2009 Author Share Posted June 29, 2009 nope... i tried alt+ctrl+delete and sometimes there's a message that says "explorer.exe" is not responding... Link to comment Share on other sites More sharing options...
Tywais Posted June 29, 2009 Share Posted June 29, 2009 i tried alt+ctrl+delete and sometimes there's a message that says "explorer.exe" is not responding... I suspect a service or driver is not loading then. When you restart the computer, hit the F8 key several times just after the BIOS screen tests complete to give you boot options. Select "Safe Mode" and see if it will come up normally. Link to comment Share on other sites More sharing options...
InSiSongkram Posted June 29, 2009 Share Posted June 29, 2009 Try a system restore if all else fails back to a point where your pc was behaving normally. Link to comment Share on other sites More sharing options...
lopburi3 Posted June 29, 2009 Share Posted June 29, 2009 I would pull the battery to force a reboot at this point. Link to comment Share on other sites More sharing options...
Zen Posted June 29, 2009 Author Share Posted June 29, 2009 thanks guys, but i tried a system restore already, also rebooted many times but nothing happened.... Link to comment Share on other sites More sharing options...
webfact Posted June 29, 2009 Share Posted June 29, 2009 Had the same problem couple of days ago. Most likely the explorer.exe became corrupt. A system restore saved my ar5e. But you can test it is a corrupted explorer.exe or not use ctrl-alt-del and open task manager --> applications --> new task type in the box explorer.exe and click ok if this procedure will load taskbar & desktop then do a system restore. Link to comment Share on other sites More sharing options...
lopburi3 Posted June 29, 2009 Share Posted June 29, 2009 How can you do a system restore with a blank screen? What do you mean nothing happened? Does it boot normally but just show the blank (wallpaper) screen each time? Link to comment Share on other sites More sharing options...
webfact Posted June 29, 2009 Share Posted June 29, 2009 you also can check if your system files are in order http://support.microsoft.com/kb/222471 BTW I do not use microsoft system restore anymore. I am using Ayrecovery which "mirrors" my C: drives every hour. Its a different technology not the same as m$ system restore. Much much better Link to comment Share on other sites More sharing options...
Zen Posted June 29, 2009 Author Share Posted June 29, 2009 Thanks a lot. Now the only way I can access my desktop and all my files is: 1) boot up, and see blank desktop with only wall paper 2) press alt+ctrl+delete then click "Shut Down" then "Log off Username" 3) then a Log On screen will appear, and I click my Username to Log on. I wonder if there's anyway to fix this?? Link to comment Share on other sites More sharing options...
MKAsok Posted June 29, 2009 Share Posted June 29, 2009 (edited) I wonder if there's anyway to fix this?? It's not a corrupt explorer.exe so your best bet is to run msconfig: Deselect all items loading on start-up (except one obviously). Restart your computer. Continue this process until you find the start-up item that is interfering with explorer.exe loading. If it's not this, it's probably a virus. I assume you've already run a scan. If you can't find anything, download Hijack This, generate a log and post it to a nerd forum that specializes in decoding such logs. Edited June 29, 2009 by MKAsok Link to comment Share on other sites More sharing options...
webfact Posted June 29, 2009 Share Posted June 29, 2009 Thanks a lot. Now the only way I can access my desktop and all my files is:1) boot up, and see blank desktop with only wall paper 2) press alt+ctrl+delete then click "Shut Down" then "Log off Username" 3) then a Log On screen will appear, and I click my Username to Log on. I wonder if there's anyway to fix this?? Did you recently download or install something? What AV do you use? Did you ever run an AV scan? Did you try in safe mode "Last known good configuration" A system restore to an earlier date should have brought your PC back to normal. I start to suspect your PC might have an infection... Link to comment Share on other sites More sharing options...
Zen Posted June 29, 2009 Author Share Posted June 29, 2009 yes i used norton anti virus to scan and found some "virus". i thought norton did its job, but in the end my desktop became empty. i suspect the virus is still there. is it to late to get rid of it? Link to comment Share on other sites More sharing options...
webfact Posted June 29, 2009 Share Posted June 29, 2009 yes i used norton anti virus to scan and found some "virus". i thought norton did its job, but in the end my desktop became empty.i suspect the virus is still there. is it to late to get rid of it? Good question and hard to answer remotly. But try this free program "Cure it". Download it to your Desktop and boot your PC into safe mode (F8) and run it. Dr. Web Cure it Report back Link to comment Share on other sites More sharing options...
jackdanielsesq Posted June 29, 2009 Share Posted June 29, 2009 Do ya run Windows as root or administrator? BR>Jack Link to comment Share on other sites More sharing options...
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