Hard Disk Exchange Under Warranty

[damole]

My friend's WD 80GB IDE hard disk died recently and so I took it back to the shop in Panthip Chiang Mai where they were happy to take it back under warranty. This happened whilst upgrading him to an old 320GB SATA of mine. A couple of weeks later I receive a call from the shop saying they can supply a new hard disk but because the 80GB is not currently available they can offer a 160GB but for 500Bt. I assume that the warranty means replacing with like or better so I should get the 160 for free right? Also I'm pretty sure the price he paid for the 80GB disk 2 or 3 years ago is as much as the 160GB costs now. The warranty is with Platinum who no longer have an office Chiang Mai otherwise I would have taken it straight to them. I guess I should just demand (politely) the new disk for free.

[Jiu-Jitsu]

Seriously....are you hard up? Insist on an 80 GB or pay up(or negotiate) for the 160 GB.

Just my opinion.

[Digitalbanana]

>.I assume that the warranty means replacing with like or better so I should get the 160 for free right?

Read the terms of warranty documentation - you should find your answer there.

Besides that my opinion pretty much matches the previous reply.

[astral]

A disk double the size for 500B and you are complaining????????

[Pib]

Googled the WD web page and looked under warranty. http://support.wdc.com/warranty/policy.asp?custtype=end〈=en I think you will find there are many guarantee variations depending on how/where/what hard drive was bought. Getting a 160GB hard drive for 500 baht is a good deal.