Tot Internet, Wanna Change To Another Provider

[beano2274]

Have had recurring problems with my line, was perfect months ago, but now is a nightmare. My condo has the lines built in and TOT is the only provider of the lines, I know that I can use the line and switch it to another provider, but which one do the many posters on here recommend, btw I live in Muang Nonthaburi.

[kuffki]

Sadly they all equally bad. I have had TOT, Maxnet, True.

CAT seems to be pretty reliable but is much more expansive. I live in Pattaya and we have Sophon Cable here which actually rents lines from CAT and i can not complain at all.

If i had to pick and have budget i would go for True

[Pib]

You can get the JI-NET ISP over TOT lines. http://www.ji-net.com/home/index.php# Very reliable and significantly better international speeds. But you do pay a premium for some of their packages. I was on their BizConnext 2Mb package for approx 15 months...switched back to TOT (was on their terrible 2Mb Goldcyber package for a few months before canceling) when TOT came out with with their 4Mb package and I decided to give TOT another try since the price was significantly cheaper than the JI-NET 2Mb BixConnext package and I was hoping TOT had improved. Fortunately, TOT's 4Mb package worked just fine (after stringing a new line to the house)...and I'm now on their 6Mb package...slowly the speed available to my moobaan here in western Bangkok gets a little higher every year or so.

My TOT 2Mb Goldcyber package sucked; my JI-NET 2Mb package worked good; my 4Mb TOT package worked good; my 6Mb TOT package works good. When going back to TOT on their 4Mb package I initially couldn't get full modem sync speed because of the line high attenuation/low SNR...it was confirmed it was the wiring from the telephone pole going into the house (underground). While the line could handle 2Mb service it just wasn't up to 4Mb or higher service (it could only get up to about 3Mb per TOT's handheld electronic line tester)....TOT strung a new/2nd line to the house (it's now my fax number and internet line...other line is still being used as my land line number). The new line has low attenuation/high SNR....works great. Problem with the first line is the wire used by the house builder to connect from the telephone pole to the house (all underground). The new/2nd line hooks right into the same junction box on the telephone pole as my 1st line.

Please keep in mind that "if your TOT physical line or internal residence wiring is the problem," you are probably not going to get any or very little improvement in speed or reliability by switching to another ISP. Why? Because if TOT is the only one that can provide the physical line to your residence (which includes the DSLAM) and if the physcal line is the problem (i.e., high attenuation/low signal to noise ratio) even with the new concessionaire ISP providing the internet server service, your reliability/speed will still probably suck because the problem is the physical line and not the ISP's service. Even the most reliable/fastest/etc internet server in the universe can't overcome a bad line/pipe leading to it. Highly recommend you first check out what attenuation levels, SNR levels, and "sync" speed your modem is reporting.

Go into the modem setup area to view this data...it varies from modem to modem as to where it is reflected in your modem setup. Plenty of posts talking about what are good values for your attenuation/SNR...and your Sync speed should be 1024Kb times what ever megabit package you have. Example 6Mb package would have a modem sync speed of 6 times 1024 for 6144Kb (6.144Mb), a 4Mb package would be modem sync speed of 4096Kb, etc. If you ain't getting full sync speed this is your first indication of a problem physical line. Good luck.

[beano2274]

am on the goldcyber package and getting speeds of 220kbps download and upload of 60kbps. The technician told my wife one version and told their helpdesk another, which closed the fault on their reporting system. I knew it was a problem with their line, and just gonna wait for them to repair it, then move onto another provider, they have already asked me to upgrade to the next speed but looking at their performance recently am not quite sure about it.

[manhattan55]

I use CAT's CDMA product. It is a 3G service (I believe they say it comes at 3.1 megs speed) and is wireless. It obviously comes in handy if you are using a laptop/notebook, not a desktop. You need to buy the USB modem from them; it is either a toggle or USB stick device (depending on the product you buy). Price range from Baht 5,000 to Baht 15,000 or so for various modem models, so there is obviously an upfront cost that you need to carry. Monthly subscription rate is Baht 790, and when I signed up in May of this year they gave me the first 3 months for free. I like the service because it is quite reliable, fast, and coverage is nation wide (although I would have to guess that if you venture into the countryside, away from the urban areas, you might run into some coverage issues there).

[Pib]

am on the goldcyber package and getting speeds of 220kbps download and upload of 60kbps. The technician told my wife one version and told their helpdesk another, which closed the fault on their reporting system. I knew it was a problem with their line, and just gonna wait for them to repair it, then move onto another provider, they have already asked me to upgrade to the next speed but looking at their performance recently am not quite sure about it.

What does your ADLS modem/router report for Attenuation, SNR, and Sync speed?

I've been on their 4Mb/6Mb packages for about 9 months now and been pleased. I do agree that you need to get them to fix any problem with the physical line before upgrading.

[beano2274]

Using a ZyXel Prestige 660HW-T1

Upstream Noise Margin

noise margin upstream: 40 db

output power downstream: 11 db

attenuation upstream: 14 db

carrier load: number of bits per symbol(tone)

tone 0- 31: 00 00 00 00 00 11 22 22 33 34 44 43 33 32 21 10

tone 32- 63: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00

tone 64- 95: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00

tone 96-127: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00

tone 128-159: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00

tone 160-191: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00

tone 192-223: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00

tone 224-255: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00

tone 256-287: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00

tone 288-319: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00

tone 320-351: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00

tone 352-383: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00

tone 384-415: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00

tone 416-447: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00

tone 448-479: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00

tone 480-511: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00

Downstream Noise Margin

noise margin downstream: 26 db

output power upstream: 16 db

attenuation downstream: 16 db

carrier load: number of bits per symbol(tone)

tone 0- 31: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00

tone 32- 63: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 11 11

tone 64- 95: 22 22 22 20 22 23 22 22 22 22 22 22 22 22 22 22

tone 96-127: 22 22 22 12 11 11 22 11 12 21 11 11 11 11 11 11

tone 128-159: 11 11 11 11 11 11 11 01 11 11 11 10 10 00 00 00

tone 160-191: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00

tone 192-223: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00

tone 224-255: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00

tone 256-287: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00

tone 288-319: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00

tone 320-351: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00

tone 352-383: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00

tone 384-415: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00

tone 416-447: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00

tone 448-479: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00

tone 480-511: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00

[afarang]

I use CAT's CDMA product. It is a 3G service (I believe they say it comes at 3.1 megs speed) and is wireless. It obviously comes in handy if you are using a laptop/notebook, not a desktop. You need to buy the USB modem from them; it is either a toggle or USB stick device (depending on the product you buy). Price range from Baht 5,000 to Baht 15,000 or so for various modem models, so there is obviously an upfront cost that you need to carry. Monthly subscription rate is Baht 790, and when I signed up in May of this year they gave me the first 3 months for free. I like the service because it is quite reliable, fast, and coverage is nation wide (although I would have to guess that if you venture into the countryside, away from the urban areas, you might run into some coverage issues there).

I use c.d.m.a.I am in the scrub. It will work anywhere ,within 3-4 kilometres of an equipped tower,without an aerial. Further away ,you will need an aerial.All of us here are now using it.The initial cost is about B 9000 ,including the aerial. Monthly fee is about B 850, incl. v.a.t.They pretty much have rural Thailand fairly well covered.No longer first 3 months free, sadly.It is very good. I, and my friends are very happy with it

[Supernova]

You can get the JI-NET ISP over TOT lines. http://www.ji-net.com/home/index.php# Very reliable and significantly better international speeds. But you do pay a premium for some of their packages.

TOT/ADC.

I've been using their Max Lite 2Mb package for 3 years now.

Please keep in mind that "if your TOT physical line or internal residence wiring is the problem," you are probably not going to get any or very little improvement in speed or reliability by switching to another ISP. Why? Because if TOT is the only one that can provide the physical line to your residence (which includes the DSLAM) and if the physcal line is the problem (i.e., high attenuation/low signal to noise ratio) even with the new concessionaire ISP providing the internet server service, your reliability/speed will still probably suck because the problem is the physical line and not the ISP's service.

So true.

I'm on a very old, unstable TOT line.

Fortunately, I have not had any problems on the ISP side of things.

[Pib]

Using a ZyXel Prestige 660HW-T1

Upstream Noise Margin

noise margin upstream: 40 db

output power downstream: 11 db

attenuation upstream: 14 db

carrier load: number of bits per symbol(tone)

tone 0- 31: 00 00 00 00 00 11 22 22 33 34 44 43 33 32 21 10

tone 32- 63: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00

tone 64- 95: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00

tone 96-127: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00

tone 128-159: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00

tone 160-191: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00

tone 192-223: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00

tone 224-255: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00

tone 256-287: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00

tone 288-319: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00

tone 320-351: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00

tone 352-383: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00

tone 384-415: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00

tone 416-447: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00

tone 448-479: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00

tone 480-511: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00

Downstream Noise Margin

noise margin downstream: 26 db

output power upstream: 16 db

attenuation downstream: 16 db

carrier load: number of bits per symbol(tone)

tone 0- 31: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00

tone 32- 63: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 11 11

tone 64- 95: 22 22 22 20 22 23 22 22 22 22 22 22 22 22 22 22

tone 96-127: 22 22 22 12 11 11 22 11 12 21 11 11 11 11 11 11

tone 128-159: 11 11 11 11 11 11 11 01 11 11 11 10 10 00 00 00

tone 160-191: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00

tone 192-223: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00

tone 224-255: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00

tone 256-287: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00

tone 288-319: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00

tone 320-351: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00

tone 352-383: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00

tone 384-415: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00

tone 416-447: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00

tone 448-479: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00

tone 480-511: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00

Your SNR and attenuation values are very good. What was your modem "sync" speed? With your model ZyXel modem it's probably under the menu Maintenance, System Status, press the Show Statistics button at the bottom of the page for your download and upload sync speeds. And for example, if you are on the 2Mb/512Kb Goldcyber package the sync speeds should be 2048Kb/512Kb....if on the 1Mb/512Kb package it would be 1024Kb/512Kb, etc.

I've seen cases where a person is complaining about slow speed, like maybe they are paying for a 6Mb package; they check there modem sync speed and see it's much lower than 6Mb even with good SNR and attenuation values for the physical line. What has usually happended is the ISP has them setup on a lower speed package....basically, they are paying for package X but only getting package Y. The ISP can fix this problem fast as it only requires them to update your profile/account on their server and possibly the local technician to switch you to a higher speed DSLAM port at the local telecom station. Apparently this problem can happen even if you were setup properly before, but something happened to your profile or a tech messed up at the local telecom station when doing checks/maintenance of some kind, which bascially put you on a lower speed plan. Check your modem sync speed.

[lomatopo]

You can get CSLoxInfo on a TOT line. I think they have a number check app, where you enter your current fixed line number and they tell if you can get their service. www dot adsltahiland dot com also has an extensive listing of service providers.

I'd fully investigate the actual performance, have TOT test the line and verify provisioning before switching. There are a lot of these reports, "everything was perfect, and no nothing works", which indicates some sort of change, somewhere. Can you share any details? Package, applications, what worked before, what constitutes a "nightmare" etc. I agree that this line looks fine so there must be another issue.

[beano2274]

PIB

thanks for the info, on checking the settings I noticed the values (see attached)

Will be phoning TOT today

tot1.doc

[lomatopo]

Right now it looks like TOT may have you on some older equipment, or just provisioned incorrectly. You should request a change in service to a Jet Pack package.

Did your line ever deliver acceptable performance? If so, when did this change?

Can you tell us what the Zyxel UI says for DSL status? (Status, Interface Status (lower, right), Interface: DSL, Rate: Up/Down.)

I suspect TOT will be able to sort this out.

[Pib]

Looks like your are setup on some old Goldcyber or Silvercyber package speed of 256Kb down/128Kb up. Definitely call TOT and be sure to stress that you know the "modem sync speed" is very low...running at only 256Kb like TOT has you setup/ported to one of the old packages. Otherwise, they may just think your basic speed is probably OK and you are just another farang really complaining about slow international speed. I'm not sure if you ever mentioned what Goldcyber package you are signed up for/paying for?

[Pib]

Also, I'm assuming you have a dedicated TOT line coming to your condo which you pay TOT directly for, versus a line coming to your condo that is really just a split-off line coming from one line feeding multiple condos (i.e., you are sharing a master DSL line coming to the condos, the one line is then divided out to multiple condos via a router/switch, and you pay a middleman/condo association guy, etc).

If the later is the case, the problem may just boil down to too many internet hoses hooked up to the one internet spigot feeding the condos and something has happen to the master line recently and/or someone in one off the other condos is hogging most of the bandwidth of the master line.

[beano2274]

TOT changed the settings now on 2560 and 636 Kbps.

Am on the Goldcyber package with the free calls added to it, this ends soon and have the choice of upgrading.

[lomatopo]

Good to hear you got things sorted out. FWIW Gold Cyber is normally 2 Mbps/512 Kbps, and 1,000 THB/Mo., I'm pretty sure. You should be able to change to a Jet Pack service, get higher speeds and pay less per month.

http://www.toteservice.com/eng/adsl/changepackage.aspx

[Pib]

TOT changed the settings now on 2560 and 636 Kbps.

Am on the Goldcyber package with the free calls added to it, this ends soon and have the choice of upgrading.

If you are talking modem sync speeds, 2560Kb down and 636Kb are kinda strange speeds, especially the down speed which is about halfway between a 2Mb and 3Mb package, which could actually mean you kinda have a "super" Goldcyber connection right now since Goldcyber usually stops at a 2048Kb sync speed...and the up speed is fine as it's a little more than 512Kb. Buy hey, both the down & up speeds are a big improvement over what you had....seems you are now getting what you are paying for (and maybe a little more)...good deal.

If you are a captive audience to TOT and if you are into basic browsing/email/VOIP, switching over to the TOT 6Mb/512Kb package should serve you more than fine, with the possible exception of being able to view YouTube type video's without them pausing sometimes. Unless you live in select locations (i.e., central/high rise Bangkok, parts of Pattaya, etc) smooth, streaming video seems to be a problem on most ISPs. I live in western Bangkok and when I was on a 2Mb package (TOT and JI-Net) YouTube video's paused almost all the time, on the TOT 4Mb package they paused a lot, on the TOT 6Mb package they pause a lot less. 6Mb is the max to my moobaan. Surfing of in-country websites is noticeably faster on the 6Mb package compared to the 4Mb package, but international speed tests are basically the same between the 4 & 6Mb packages although the international browsing seems more snappy on the 6Mb package.

But your results may vary and a lot depends on location, location, location when it comes to internet in Thailand. Good luck and cheers.

[Seismic]

Please keep in mind that "if your TOT physical line or internal residence wiring is the problem," you are probably not going to get any or very little improvement in speed or reliability by switching to another ISP. Why? Because if TOT is the only one that can provide the physical line to your residence (which includes the DSLAM) and if the physcal line is the problem (i.e., high attenuation/low signal to noise ratio) even with the new concessionaire ISP providing the internet server service, your reliability/speed will still probably suck because the problem is the physical line and not the ISP's service. Even the most reliable/fastest/etc internet server in the universe can't overcome a bad line/pipe leading to it. Highly recommend you first check out what attenuation levels, SNR levels, and "sync" speed your modem is reporting.

Go into the modem setup area to view this data...it varies from modem to modem as to where it is reflected in your modem setup. Plenty of posts talking about what are good values for your attenuation/SNR...and your Sync speed should be 1024Kb times what ever megabit package you have. Example 6Mb package would have a modem sync speed of 6 times 1024 for 6144Kb (6.144Mb), a 4Mb package would be modem sync speed of 4096Kb, etc. If you ain't getting full sync speed this is your first indication of a problem physical line. Good luck.

I have True Billion Bipac 5200SR2 ADSL modem, any idea how I can get into the modem setup to check this out. I suspect the physical line to my house is causing my intermittant drop-out problems, I had true engineers round a couple of times and they swapped the modem without any change and then suggested either my WiFi router or my computer was at fault. As both WiFi router and computer have been changed out I seriously doubt that.

cheers

[lomatopo]

You'll have to get into the management software for the device. Typically you would use a browser, and use 192.168.1.254 (I think). Then you'll need a username and password, which might be TRUE and TRUE? Or admin, admin. Then look at STATUS.

http://www.billion.com/_Internet/usermanual/BIPAC5200seriesUM.pdf

http://community.thaiware.com/index.php/topic/320835-coooaee-modem-billion-bipac-5200sr2-ac-router/

http://support2.truecorp.co.th/sub_category.aspx?master_id=3&category_id=225&type=tech&display_doc=y

Can you define "drop out" problems?

[Pib]

Yes, or maybe address 192.168.1.1 The Attenuation, SNR, and Sync speed should be on the same page... the Device Info/Status page is usually the first menu/page to pull up.

Admin and 1234 may be the default modem User ID and Password unless someone changed the password. If this User ID/password gets you into the modem setup highly recommend you pick a new password that you can easily remember...this will help keep hackers from breaking into your modem setup and doing bad stuff.

If you can't remember the modem password you can always press the little reset button on the back of the modem for about 10 seconds to set the modem back to factory defaults, which also resets the modem password back to its default. HOWEVER, BUT, I don't recommend this unless you now the User ID and password to reconnect to your internet package and the modem's basic settings used to connect to your ISP...basically know how to configure your modem to connect to your ISP...the factory defaults will sometimes allow you to reconnect but many times one or two settings must be changed to make the connection. But if all else fails, you can call True Customer Service.

If you get into your modem I recommend you write down your User IDs, Passwords, basic modem settings, etc., for probable future use.

When you say interment drop outs and assuming you are using a wireless router you need to confirm whether you are losing the connection from your computer to wireless router, or is the modem dropping the internet connection to the ISP server. If your computer is losing it's connection to the wireless router then you probably have a wireless router or computer driver problem. I had a problem on my Toshiba laptop earlier where an updated/incompatible driver for the wireless module built-in the laptop would just not agree....it would cause my internet connection to intermittently drop...usually when reseting the computer I would get the connection back for a few minutes or hours...occassionally a day or two. Obviously, if the modem was causing the problem, reset of the computer shouldn't have any affect on the modem. Once I figured out it was a driver compability problem, I reloaded the older driver and I didn't loose the connection anymore. Now, if your computer is hooked up to your router/modem via Lan cable then the wireless thing is not a player.

Good luck.